MobilityWire® » Dexterra http://www.mobilitywire.com Social Media Newswire Thu, 02 Feb 2012 20:23:50 +0000 en hourly 1 http://wordpress.org/?v=3.3 Latest in Field Service Survival Series: “Eliminating Paper-Based Work Orders to Heat Up Field Service” from Mobile Enterprise Magazine http://www.mobilitywire.com/dexterra/2009/02/17/305 http://www.mobilitywire.com/dexterra/2009/02/17/305#comments Tue, 17 Feb 2009 20:08:41 +0000 Dexterra http://www.mobilitywire.com/?p=305


Bothell, Wash. – February 17, 2009 – MobilityWire

Dexterra®, a leading provider of software to automate and manage mobile workforces, today announced the panel participants for “Eliminating Paper-Based Work Orders to Heat Up Field Service,” the final of three webinars in the Field Service Survival webinar series from Mobile Enterprise magazine. Joining Dexterra to cosponsor this webinar series are AT&T, Microsoft and Motorola.

When: Thursday, February 26, 2009, 2:00p.m. ET (19:00 GMT)

Where: To register for the webinar visit:  http://www.dexterra.com/cmpgs/0812-fssurvival-webseries.php?s=s027

Who: Editor in Chief of Mobile Enterprise magazine, Susan Nunziata, will moderate a panel which includes Hal Kolp, vice president of IT at Source Refrigeration & HVAC, Inc., and Eugene Signorini, vice president, Enterprise Applications & Mobile Solutions for Yankee Group.

What: Learn how Source Refrigeration & HVAC mobilized their field workers across 13 states while swapping their manual processes for a mobilized solution that seamlessly integrated with their existing back-office systems.  The result was enhanced customer service, employee satisfaction and an improved bottom line.

By deploying Dexterra’s intuitive mobile field service application, which integrated with their existing Microsoft Dynamics ERP system, Source Refrigeration was able to increase efficiencies, dramatically improving the availability, speed and accuracy of their data.

Source’s integrated mobility solution includes Dexterra’s mobile service applications, the Dexterra Concert mobile development platform and ruggedized Motorola MC70 devices with the Windows Mobile operating system running on the AT&T network.

Why: In order to stay ahead of increasing customer needs while improving efficiencies, enterprises are making the move towards deploying mobile solutions that are easily integrated into their existing systems which in turn increases their return on initial investment. Mobilizing their field service workers plays a large part in maximizing productivity, improving customer satisfaction and lowering overall costs.

If you missed the first two webinars of the series you can view the recorded versions, available on the Dexterra website at: http://www.dexterra.com/cmpgs/0812-fssurvival-webseries.php?s=s023&d=d039.

“Managing, maintaining and deploying a mobile solution does not have to be a cost intensive, complex undertaking; in fact, mobilizing your company’s workforce can increase the return on initial investment in back-office systems,” said Jim Lambert, vice president of marketing for Dexterra. “In our sponsorship of the Mobile Enterprise Field Service Survival webinar series we took great care to offer applicable, valuable information and deployment case studies, not sales pitches, so IT decision makers can gain proper perspective about the decisions they face mobilizing their workforces.”

About Dexterra

The business mobility company™. Dexterra provides a broad portfolio of mobile applications built on its open mobility platform, Dexterra Concert™, that enables businesses worldwide to manage and optimize their mobile workforces. Dexterra supports the largest selection of mobile devices and integrates with the widest range of enterprise back-office systems in use today. Dexterra’s end-to-end solutions help companies large and small experience rapid deployments, greater returns, higher customer and user satisfaction, and a longer lifespan over any other competing solution.

Dexterra has operations in the Americas, Europe, Middle East and Asia Pacific and a vast network of global partners including AT&T, IBM, Microsoft, Motorola, RIM and Telstra. For more information, visit www.dexterra.com.

Sponsor Websites:

Dexterra: www.dexterra.com

AT&T Enterprise Business Solutions: www.att.com/gen

Motorola Business Products and Services: www.motorola.com/business

Windows Mobile: www.microsoft.com/windowsmobile

©2008 Dexterra, Inc. All Rights Reserved.  “Dexterra” is a registered trademark, and “Concert” and “The Business Mobility Company” are trademarks of Dexterra, Inc.

CONTACT INFORMATION

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]]> http://www.mobilitywire.com/dexterra/2009/02/17/305/feed 0 First Webinar of New Field Service Survival Series: “Achieving Mobile Success in Challenging Times” from Mobile Enterprise Magazine http://www.mobilitywire.com/dexterra/2008/12/15/195 http://www.mobilitywire.com/dexterra/2008/12/15/195#comments Mon, 15 Dec 2008 14:15:52 +0000 Dexterra http://www.mobilitywire.com/?p=195


MEDIA ALERT:

Bothell, Wash. — December 9, 2008 — MobilityWire

Dexterra®, a leading provider of software to automate and manage mobile workforces, today announced the panel participants for “Achieving Mobile Success in Challenging Times,” the first of three webinars in the Field Service Survival webinar series from Mobile Enterprise magazine. Joining Dexterra to cosponsor this webinar series are AT&T, Microsoft and Motorola.

When: Tuesday, December 16, 2008, 2:00p.m. ET (19:00 GMT)

Where: To register for the webinar visit: www.dexterra.com/cmpgs/0812-fssurvival-webseries.php

Who: Editor in Chief of Mobile Enterprise magazine Susan Nunziata will moderate a panel which includes Doug Karlson, vice president and general manager of field engineering at ADP Dealer Services, and William McNeill, senior research associate, AMR Research.

What: How ADP Dealer Services improved customer service and boosted their bottom line through automating and optimizing the entire work order lifecycle with an enterprise mobility solution. ADP’s mobility solution built using Dexterra’s mobile service applications and the Dexterra Concert™ mobile development platform runs on the AT&T network and uses Motorola devices running the Windows Mobile operating system.

Why: With the increased demand from customers interested in extending the lives of their capital investments, service organizations are feeling the pressure to manage their maintenance and service programs more efficiently so that they can make the most of the potential increase in revenue. In order to do this, service organizations must maintain a high level of service while keeping costs low. Mobilizing their field service workers plays a large part in increasing the efficiency of operations, maximizing productivity, improving customer satisfaction and lowering overall costs.

About Dexterra
The business mobility company™. Dexterra provides a broad portfolio of mobile applications built on its open mobility platform, Dexterra Concert™, that enables businesses worldwide to manage and optimize their mobile workforces. Dexterra supports the largest selection of mobile devices and integrates with the widest range of enterprise back-office systems in use today. Dexterra’s end-to-end solutions help companies large and small experience rapid deployments, greater returns, higher customer and user satisfaction, and a longer lifespan over any other competing solution.

Dexterra has operations in the Americas, Europe, Middle East and Asia Pacific and a vast network of global partners including AT&T, IBM, Motorola, RIM and Telstra. For more information, visit www.dexterra.com.

Sponsor Websites

©2008 Dexterra, Inc. All Rights Reserved. “Dexterra” is a registered trademark, and “Concert” and “The Business Mobility Company” are trademarks of Dexterra, Inc.

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]]> http://www.mobilitywire.com/dexterra/2008/12/15/195/feed 0 Mincom to Launch Mobility Solution for Asset Intensive Business http://www.mobilitywire.com/dexterra/2008/11/19/160 http://www.mobilitywire.com/dexterra/2008/11/19/160#comments Thu, 20 Nov 2008 00:32:55 +0000 Dexterra http://www.mobilitywire.com/?p=160


Mincom selects Dexterra mobile platform and applications to power its new mobility solutions enabling organizations to increase productivity, improve safety and lower costs

DENVER, COLO. – November 19, 2008

Mincom, a leading global provider of software solutions and services for asset intensive industries, today announced plans to launch a mobility solution designed to meet the needs of asset intensive organizations across industries including mining, utilities, public infrastructure, defense and transport.

The company has selected the Dexterra mobility platform as the underlying mobility technology to extend and deploy its purpose-built applications for asset management to mobile workers.

This strategic initiative for Mincom is an extension of the current technology platform that will deliver a fully integrated end-to-end solution mobilizing asset management and critical businesses processes.

Asset intensive organizations have much more complex mobile solution needs than most other businesses.  Often the majority of their workforce is deployed to manage assets in environments that can be subject to extreme conditions such as in mines or emergency response situations. Mincom will deliver a solution that provides the communications flexibility, reliability and unique capabilities they require.

Delivering enterprise solutions for asset intensive businesses, Mincom supports a diverse range of customers throughout the world, including, Australian Defence Force, Toronto Hydro, Ergon, Energex, Xstrata Copper, Newmont Mining Corporation, Metronet (London Underground) and Scottish Power.

Mincom’s mobility solution will be based on the new Dexterra Concert Enterprise Edition and Dexterra Field Service Suite which includes schedule and dispatch, work order lifecycle management and location-based asset and resource tracking. Together with Mincom’s industry and domain expertise, the solution delivers purpose-built asset management applications that mobilize best practice processes in asset management and integrates directly to Ellipse, the company’s Enterprise Asset Management platform as well as other leading ERP platforms including SAP and Oracle.

BENEFITS FOR MINCOM CUSTOMERS
  • Mincom customers also benefit from the ease in extending this mobility solution to other critical business processes such as sales force automation, customer relationship management, procurement and customer support through the use of pre-built standards-based technology, database and application adapters for mobile integration that facilitate rapid integration with virtually all back-office systems.
  • A key advantage is the solution requires minimal integration so time to benefits for customers is significantly reduced.
  • This is timely given today’s economic environment and the need to drive quick return on investment while reducing overall costs quickly and measurably.
QUOTES

Greg Clark, chief executive officer at Mincom:

“Mincom customers are asset intensive businesses, highly reliant on field workers to operate, manage and maintain mission critical assets. Asset failure in a mining organization, for example, can equate to millions of dollars lost in just hours of production downtime.”

“Our new solution extends Mincom’s SOA-based technology platform to mobilize asset management and other critical business processes, helping our global customers reduce downtime, increase productivity and efficiency, improve safety and lower overall capital expense and operating costs.”

“It lays the foundation for us to deliver new applications and services over time and provide a single mobility platform for our customers, while reducing their total cost of ownership.”

Roy W. Schulte, of Gartner Inc. in “Using SOA to Achieve Four Design Goals” September 2008:

“An enterprise must be agile enough to change its business processes quickly if it is to respond to fast-changing business conditions and capitalize on new opportunities. Therefore, the information systems supporting the business processes must be capable of changing quickly. Agility, in this case, means being able to reconfigure and extend application systems without rewriting much code or changing the databases when business requirements change. It also means implementing multichannel applications that support desktop, mobile and back-office work simultaneously.”

Michael Liebow, chief executive officer of Dexterra:

“By providing significant domain expertise and a global presence in more than 40 countries, Mincom extends our ability to deliver industry-specific, process-driven mobile applications that are unique to asset intensive businesses. The jointly developed mobility solution for asset management enables existing and new Mincom customers to fully maximize their investment by empowering their workforce with mobile applications that make them as productive in the field as they are in the office. We look forward to working with Mincom to build long-term customer relationships and to set the bar for the kind of results that can only be achieved through business mobility.”

MULTIMEDIA ELEMENTS
ABOUT DEXTERRA

The business mobility company™.  Dexterra provides a broad portfolio of mobile applications built on its open mobility platform, Dexterra Concert™, that enables businesses worldwide to manage and optimize their mobile workforces. Dexterra supports the largest selection of mobile devices and integrates with the widest range of enterprise back-office systems in use today. Dexterra’s end-to-end solutions help companies large and small experience rapid deployments, greater returns, higher customer and user satisfaction, and a longer lifespan over any other competing solution.

Dexterra has operations in the Americas, Europe, Middle East and Asia Pacific and a vast network of global partners including AT&T, IBM, Motorola, RIM and Telstra. For more information, visit www.dexterra.com.

ABOUT MINCOM

Mincom Pty Ltd is a global software and services provider with nearly 30 years experience in providing business solutions to asset intensive industries such as mining, utilities, transport, defense and government in more than 40 countries.  The company has more than 1,250 staff in 18 offices across North America, South America, Australia, South East Asia, Africa, and Europe. Mincom Inc. operates in North America and is a subsidiary of Mincom Pty Ltd.

Mincom is a subsidiary of Francisco Partners – one of the world’s largest technology-focused private equity firms, with approximately $5 billion of capital under management.

FOR FURTHER INFORMATION:
  • Pam Warren
    Mincom
    Tel:  +1 303 446 9000
    pam.warren@mincom.com
  • Sophie Vu
    Dexterra, Inc.
    Tel: +1 650 249 5909
    svu@dexterra.com
  • Meredith Bird
    Mincom
    Tel: +61 (7) 3303 3418
    meredith.bird@mincom.com
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]]> http://www.mobilitywire.com/dexterra/2008/11/19/160/feed 1 Dexterra Removes Barriers for Mobile Adoption and Growth with New Concert Mobile Platform Optimized for Enterprises and Wireless Carriers http://www.mobilitywire.com/dexterra/2008/11/17/116 http://www.mobilitywire.com/dexterra/2008/11/17/116#comments Mon, 17 Nov 2008 13:40:04 +0000 Dexterra http://www.mobilitywire.com/?p=116


Dexterra Concert platform now available in separate editions to meet the specialized mobility needs of enterprises and carriers

Bothell, Wash. — November 17, 2008

  • Dexterra, Inc. is a leading provider of software to automate and manage mobile workforces.
  • Dexterra announced two new editions of its proven Dexterra Concert mobile development platform: the Dexterra Concert Enterprise Edition and Carrier Edition.
  • Both editions support the new fully integrated Dexterra Field Service Suite also announced today.
  • Dexterra Concert provides customers a single platform for mobile application development that integrates with enterprise back-office and legacy systems either behind corporate firewalls or as a hosted service from their wireless carrier.
  • Dexterra Concert supports all market-leading devices and mobile operating systems, including Windows Mobile®, RIM BlackBerry®, and Symbian OS.

Dexterra Concert Enterprise Edition
The new Dexterra Concert Enterprise Edition offers businesses optimized performance, reliability and security for their mobile applications, along with new benefits in provisioning and administration.

  • Dexterra Concernt now comes packaged in a streamlined version that simplifies deployment, provisioning and administration.
  • The enhanced capabilities of the new Concert Enterprise Edition combine optimized performance and reliability with patent-pending two-factor security features to verify both mobile users and their devices.
  • With the new enterprise edition, IT departments can use their existing infrastructure to deploy the Dexterra Concert Server securely behind their corporate firewalls to easily manage the communication between distributed mobile applications and backend data sources.

New Dexterra Concert Enterprise Edition features include:

  • A development environment that accelerates the creation of flexible, process-driven mobile applications
  • Prebuilt standards-based technology, database and application adapters for mobile integration with virtually all back-office systems
  • Support for multiple mobile devices, including RIM BlackBerry, Symbian OS and Windows Mobile devices
  • Internationalization and localization controls letting enterprises simultaneously operate mobile applications in multiple languages
  • Patented data management mechanism streamlining workflow and protecting enterprise information
  • Packaged training and enablement programs for accelerating mobile deployments
  • Access to the Dexterra DevNetwork partner ecosystem’s rapidly expanding catalog of off-the-shelf and customizable mobile applications

Dexterra Concert Carrier Edition
The new Dexterra Concert Carrier Edition delivers the full capabilities and benefits of the new enterprise edition with the added ability to scale to support millions of mobile subscribers while integrating seamlessly with service providers’ billing systems.

  • The carrier edition lets wireless service providers offer the Dexterra Concert Server and associated mobile applications in a hosted model to thousands of business customers, supporting millions of mobile workers.
  • The carrier edition also enables wireless service providers to facilitate access to customers’ business data without having to store it, making it easy to package mobile applications as a service. By using the new carrier edition service providers can now experience the many benefits of the enterprise edition, plus:
    • Support for mobile applications packaged and sold as billable services
    • Multi-tenant support with carrier-grade scalability to millions of subscribers
    • Customer care portal designed specifically for wireless carriers to comprehensively manage both services and subscribers
    • Connection management controls and a customizable reporting engine to bill at the application or service level
  • All mobile applications developed using Dexterra Concert will operate the same on any of the platform editions, allowing applications to be developed once and then made globally available through multiple distribution channels.
  • The Vodafone Application Service offers both a pre-packaged and a fully customized mobile application capability to business customers.

Availability
The new Dexterra Concert Enterprise and Carrier Editions are immediately available. For more information, please visit
www.dexterra.com.

MULTIMEDIA ELEMENTS
QUOTES

Rob O’Farrell, general manager of Mobile Platform and Tools at Dexterra

“The lack of mobile solutions specifically designed for the unique needs of enterprises and wireless carriers has been a limiting factor in mobile adoption and market growth. By creating separate editions of our Dexterra Concert platform, we meet the specialized mobility requirements of these two types of customers, accelerating their deployments, reducing overall costs, and increasing profits and productivity.”

Kitty Weldon, principal analyst, Current Analysis

“Enterprises are increasingly looking to reduce the costs and complex integration issues involved in mobile deployments, and Dexterra’s new Concert Enterprise Edition addresses the enterprise bottom line need for simplicity. Dexterra’s Concert Carrier Edition is a boon for service providers, opening new revenue streams through differentiated mobile service offerings that will increase the operator’s strategic value to their business subscribers.”

Mike Dunlap, director of IT, Parts Associates, Inc.

“The Dexterra Concert platform provides the flexible development environment and process-driven architecture that we required to build a
mobile sales management application that streamlines our field sales operations and integrates with our existing investments in Oracle’s PeopleSoft products. Although we started with processes that were 15 to 20 years old and heavily paper-based, we are now poised to continue to move forward with our mobile solution and adapt to meet the changing needs of our customers. I would even say that today we are ahead of the curve in technology adoption thanks, in large part, to working with Dexterra.”

Tony Bailey, head of Converged Solutions at Vodafone

“Built using the Dexterra Concert platform, the service supports a comprehensive mobile application strategy and differentiates Vodafone from other mobile network operators.”

About Dexterra
The business mobility company™. Dexterra provides a broad portfolio of mobile applications built on its open mobility platform, Dexterra Concert™, that enables businesses worldwide to manage and optimize their mobile workforces. Dexterra supports the largest selection of mobile devices and integrates with the widest range of enterprise back-office systems in use today. Dexterra’s end-to-end solutions help companies large and small experience rapid deployments, greater returns, higher customer and user satisfaction, and a longer lifespan over any other competing solution.

Dexterra has operations in the Americas, Europe, Middle East and Asia Pacific and a vast network of global partners including AT&T, IBM, Motorola, RIM and Telstra. For more information, visit www.dexterra.com.

©2008 Dexterra, Inc. All Rights Reserved. “Dexterra” is a registered trademark, and “Concert” and “The Business Mobility Company” are trademarks of Dexterra, Inc. Other trademarks referenced are the trademarks of their respective owners.

RELATED LINKS

Dexterra, Inc.

Multimedia Product Demos

Press Resource Center

Social Media Press Kit

Delicious Bookmarks for Dexterra

Addictomatic Buzz for Dexterra

CONTACT INFORMATION

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