SYLVANIA Lighting Services Deploys Mobile SAP CRM Application Using Dexterra Concert™ Mobility Platform
Tuesday, November 4th, 2008Dexterra Mobile Service Application Tightly Integrates with Enterprise SAP CRM and R3 Systems, Enabling Scalable, Real-Time Communication with Hundreds of Field Service Technicians throughout the United States
Bothell, Wash. — November 4 , 2008
- Dexterra Inc., a leading provider of software to automate and manage mobile workforces, announced today that it has deployed the Dexterra Mobile Service application with SAP CRM adapters for SYLVANIA Lighting Services based on the Dexterra Concert mobility platform.
- The new mobile solution integrates tightly with SYLVANIA’s enterprise SAP CRM and R3 systems, allowing the company to send real-time work orders and updates to hundreds of field service technicians dispatched across the United States.
- In supporting the reality of business change, it has already proven its ability to easily scale as new employees are added and handle changes in mobile device types across the enterprise.
- SYLVANIA Lighting Services, a subsidiary of OSRAM SYLVANIA, is the leader in lighting service and maintenance, with more than 40 years of industry experience.
- The company’s 500 field technicians service thousands of customers each year, performing regular interior and exterior lighting inspections, as well as new installations and higher-efficiency lighting upgrades.
- When SYLVANIA decided to replace its legacy field service application, a key requirement was that the new solution be integrated with the company’s SAP CRM and R3 systems.
- They also needed a scalable solution that would not become obsolete if the mobile devices used by field personnel had to be replaced.
- SYLVANIA’s field service application is a full-featured, highly sophisticated field service application that enables SYLVANIA’s field technicians to receive real-time CRM updates from the enterprise back office and adjust their job schedules accordingly.
- They can also take immediate equipment inventories and account for non-billable business activities.
- With less job information to enter manually and more enterprise CRM information available to them regularly, SYLVANIA’s field service technicians now have a productive workflow that lets them respond quickly to customer needs.
- SYLVANIA began rolling out their Dexterra-based mobile solution on the AT&T network in April 2008 and completed the roll-out 4 weeks later.
- To allow for scalability, SYLVANIA also has plans to roll the next generation Motorola Symbol device into the existing Dexterra platform.
- Dexterra partnered with their service delivery partner Softechnologies to deploy the mobile service application and integrate the solution to OSRAM SYLVANIA’s SAP environment.
MULTIMEDIA ELEMENTS
QUOTES
Armand Gendreau, director of IT Projects and Core Application Support at OSRAM SYLVANIA
“SYLVANIA’s previous field service application was not integrated with our enterprise systems, which made it difficult to communicate with our technicians. We wanted to be able to push enterprise information out to them on a real-time basis so they could service customers more efficiently. With Dexterra, we were finally able to leverage our SAP CRM and R3 systems while servicing our customers from anywhere in the U.S. using wireless technology.”
Abhi Ingle, vice president, Mobility Applications Consulting, AT&T Business Solutions.
“Mobile CRM is quickly becoming a defining capability for performance-driven field service organizations. With the AT&T-certified Dexterra Field Service application, our enterprise customers can implement strategic mobility solutions to become more efficient while improving customer satisfaction. As SYLVANIA’s ‘go-to’ company for mobile applications consulting and networking services, we are committed to assisting them in accelerating their business performance.”
Suhas Uliyar, chief technology officer and general manager of Mobile Applications at Dexterra
“SYLVANIA joins a growing number of companies who are deploying Dexterra field service solutions to streamline business processes and gain a competitive advantage by enabling frontline users to take real-time, real business actions in the field. These companies recognize that Dexterra provides the flexibility to easily integrate mobile applications with their existing back-office systems, such as SAP, and economically adapt their applications to stay ahead of changing business requirements and deliver immediate value and ROI for their organizations.”
About OSRAM SYLVANIA
OSRAM SYLVANIA is a leader in lighting solutions and specialty products that feature innovative design and energy saving technology. The company sells products for homes, businesses and vehicles primarily under the SYLVANIA brand name, and also under the OSRAM brand. Headquartered in Danvers, Mass., OSRAM SYLVANIA is the North American operation of OSRAM GmbH, a wholly owned subsidiary of Siemens AG. For more information, visit www.sylvania.com.
About Dexterra
The business mobility company™. Dexterra provides a broad portfolio of mobile applications built on its open mobility platform, Dexterra Concert™, that enables businesses worldwide to manage and optimize their mobile workforces. Dexterra supports the largest selection of mobile devices and integrates with the widest range of enterprise back-office systems in use today. Dexterra’s end-to-end solutions help companies large and small experience rapid deployments, greater returns, higher customer and user satisfaction, and a longer lifespan over any other competing solution.
Dexterra has operations in the Americas, Europe, Middle East and Asia Pacific and a vast network of global partners including Accenture, AT&T, IBM, Motorola, RIM and Telstra. For more information, visit www.dexterra.com.
©2008 Dexterra, Inc. All Rights Reserved. “Dexterra” is a registered trademark, and “Concert” and “The Business Mobility Company” are trademarks of Dexterra, Inc.
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CONTACT INFORMATION
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John Sidline (Agency)
Mobility PR (North America)
+1-503-946-3311 (office)
Email: dexterra@mobilitypr.com
Press Kit: http://dexterra.mobilitypr.com -
Rik Salmon / Tom Kirkham (Agency)
Johnson King (EMEA)
+44 207 401 7968 (office)
Email: dexterrateam@johnsonking.co.uk
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