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Archive for the ‘Developer Tools’ Category

First Webinar of New Field Service Survival Series: “Achieving Mobile Success in Challenging Times” from Mobile Enterprise Magazine

Monday, December 15th, 2008

MEDIA ALERT:

Bothell, Wash. — December 9, 2008 — MobilityWire

Dexterra®, a leading provider of software to automate and manage mobile workforces, today announced the panel participants for “Achieving Mobile Success in Challenging Times,” the first of three webinars in the Field Service Survival webinar series from Mobile Enterprise magazine. Joining Dexterra to cosponsor this webinar series are AT&T, Microsoft and Motorola.

When: Tuesday, December 16, 2008, 2:00p.m. ET (19:00 GMT)

Where: To register for the webinar visit: www.dexterra.com/cmpgs/0812-fssurvival-webseries.php

Who: Editor in Chief of Mobile Enterprise magazine Susan Nunziata will moderate a panel which includes Doug Karlson, vice president and general manager of field engineering at ADP Dealer Services, and William McNeill, senior research associate, AMR Research.

What: How ADP Dealer Services improved customer service and boosted their bottom line through automating and optimizing the entire work order lifecycle with an enterprise mobility solution. ADP’s mobility solution built using Dexterra’s mobile service applications and the Dexterra Concert™ mobile development platform runs on the AT&T network and uses Motorola devices running the Windows Mobile operating system.

Why: With the increased demand from customers interested in extending the lives of their capital investments, service organizations are feeling the pressure to manage their maintenance and service programs more efficiently so that they can make the most of the potential increase in revenue. In order to do this, service organizations must maintain a high level of service while keeping costs low. Mobilizing their field service workers plays a large part in increasing the efficiency of operations, maximizing productivity, improving customer satisfaction and lowering overall costs.

About Dexterra
The business mobility company™. Dexterra provides a broad portfolio of mobile applications built on its open mobility platform, Dexterra Concert™, that enables businesses worldwide to manage and optimize their mobile workforces. Dexterra supports the largest selection of mobile devices and integrates with the widest range of enterprise back-office systems in use today. Dexterra’s end-to-end solutions help companies large and small experience rapid deployments, greater returns, higher customer and user satisfaction, and a longer lifespan over any other competing solution.

Dexterra has operations in the Americas, Europe, Middle East and Asia Pacific and a vast network of global partners including AT&T, IBM, Motorola, RIM and Telstra. For more information, visit
www.dexterra.com.

Sponsor Websites
Dexterra: www.dexterra.com
AT&T Enterprise Business Solutions: www.att.com/gen
Motorola Business Products and Services: www.motorola.com/business
Windows Mobile: www.microsoft.com/windowsmobile

CONTACT INFORMATION

Sophie Vu (Client)
Dexterra, Inc.
+1 650 249 5909 (office)
Email: svu@dexterra.com
John Sidline (Agency)
Mobility PR (North America)
+1 503 946 3311 (office)
Email: dexterra@mobilitypr.com
Press Kit: http://dexterra.mobilitypr.com
Rik Salmon / Tom Kirkham (Agency)
Johnson King (EMEA)
+44 207 401 7968 (Office)
Email: dexterrateam@johnsonking.co.uk

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Posted in Developer Tools, Enterprise, Field Service Automation, Mobile Applications, Wireless, Workforce Automation | No Comments »

Mincom to Launch Mobility Solution for Asset Intensive Business

Wednesday, November 19th, 2008

Mincom selects Dexterra mobile platform and applications to power its new mobility solutions enabling organizations to increase productivity, improve safety and lower costs

DENVER, COLO. – November 19, 2008

Mincom, a leading global provider of software solutions and services for asset intensive industries, today announced plans to launch a mobility solution designed to meet the needs of asset intensive organizations across industries including mining, utilities, public infrastructure, defense and transport.

The company has selected the Dexterra mobility platform as the underlying mobility technology to extend and deploy its purpose-built applications for asset management to mobile workers.

This strategic initiative for Mincom is an extension of the current technology platform that will deliver a fully integrated end-to-end solution mobilizing asset management and critical businesses processes.

Asset intensive organizations have much more complex mobile solution needs than most other businesses. Often the majority of their workforce is deployed to manage assets in environments that can be subject to extreme conditions such as in mines or emergency response situations. Mincom will deliver a solution that provides the communications flexibility, reliability and unique capabilities they require.

Delivering enterprise solutions for asset intensive businesses, Mincom supports a diverse range of customers throughout the world, including, Australian Defence Force, Toronto Hydro, Ergon, Energex, Xstrata Copper, Newmont Mining Corporation, Metronet (London Underground) and Scottish Power.

Mincom’s mobility solution will be based on the new Dexterra Concert Enterprise Edition and Dexterra Field Service Suite which includes schedule and dispatch, work order lifecycle management and location-based asset and resource tracking. Together with Mincom’s industry and domain expertise, the solution delivers purpose-built asset management applications that mobilize best practice processes in asset management and integrates directly to Ellipse, the company’s Enterprise Asset Management platform as well as other leading ERP platforms including SAP and Oracle.

BENEFITS FOR MINCOM CUSTOMERS

Mincom customers also benefit from the ease in extending this mobility solution to other critical business processes such as sales force automation, customer relationship management, procurement and customer support through the use of pre-built standards-based technology, database and application adapters for mobile integration that facilitate rapid integration with virtually all back-office systems.

A key advantage is the solution requires minimal integration so time to benefits for customers is significantly reduced.

This is timely given today’s economic environment and the need to drive quick return on investment while reducing overall costs quickly and measurably.

QUOTES

Greg Clark, chief executive officer at Mincom:

“Mincom customers are asset intensive businesses, highly reliant on field workers to operate, manage and maintain mission critical assets. Asset failure in a mining organization, for example, can equate to millions of dollars lost in just hours of production downtime.”

“Our new solution extends Mincom’s SOA-based technology platform to mobilize asset management and other critical business processes, helping our global customers reduce downtime, increase productivity and efficiency, improve safety and lower overall capital expense and operating costs.”

“It lays the foundation for us to deliver new applications and services over time and provide a single mobility platform for our customers, while reducing their total cost of ownership.”

Roy W. Schulte, of Gartner Inc. in “Using SOA to Achieve Four Design Goals” September 2008:

“An enterprise must be agile enough to change its business processes quickly if it is to respond to fast-changing business conditions and capitalize on new opportunities. Therefore, the information systems supporting the business processes must be capable of changing quickly. Agility, in this case, means being able to reconfigure and extend application systems without rewriting much code or changing the databases when business requirements change. It also means implementing multichannel applications that support desktop, mobile and back-office work simultaneously.”

Michael Liebow, chief executive officer of Dexterra:

“By providing significant domain expertise and a global presence in more than 40 countries, Mincom extends our ability to deliver industry-specific, process-driven mobile applications that are unique to asset intensive businesses. The jointly developed mobility solution for asset management enables existing and new Mincom customers to fully maximize their investment by empowering their workforce with mobile applications that make them as productive in the field as they are in the office. We look forward to working with Mincom to build long-term customer relationships and to set the bar for the kind of results that can only be achieved through business mobility.”

MULTIMEDIA ELEMENTS

Download
Dexterra Logo (High Res - 300 dpi)

ABOUT DEXTERRA

The business mobility company™. Dexterra provides a broad portfolio of mobile applications built on its open mobility platform, Dexterra Concert™, that enables businesses worldwide to manage and optimize their mobile workforces. Dexterra supports the largest selection of mobile devices and integrates with the widest range of enterprise back-office systems in use today. Dexterra’s end-to-end solutions help companies large and small experience rapid deployments, greater returns, higher customer and user satisfaction, and a longer lifespan over any other competing solution.

ABOUT MINCOM

Mincom Pty Ltd is a global software and services provider with nearly 30 years experience in providing business solutions to asset intensive industries such as mining, utilities, transport, defense and government in more than 40 countries. The company has more than 1,250 staff in 18 offices across North America, South America, Australia, South East Asia, Africa, and Europe. Mincom Inc. operates in North America and is a subsidiary of Mincom Pty Ltd.

Mincom is a subsidiary of Francisco Partners - one of the world’s largest technology-focused private equity firms, with approximately $5 billion of capital under management.

FOR FURTHER INFORMATION:

Pam Warren
Mincom
Tel: +1 303 446 9000
pam.warren@mincom.com

Sophie Vu
Dexterra, Inc.
Tel: +1 650 249 5909
svu@dexterra.com

Meredith Bird
Mincom
Tel: +61 (7) 3303 3418
meredith.bird@mincom.com

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Posted in Developer Tools, Enterprise, Field Service Automation, Mobile Applications | 1 Comment »

Dexterra Removes Barriers for Mobile Adoption and Growth with New Concert Mobile Platform Optimized for Enterprises and Wireless Carriers

Monday, November 17th, 2008

Dexterra Concert platform now available in separate editions to meet the specialized mobility needs of enterprises and carriers

Bothell, Wash. — November 17, 2008

Dexterra, Inc. is a leading provider of software to automate and manage mobile workforces.
Dexterra announced two new editions of its proven Dexterra Concert mobile development platform: the Dexterra Concert Enterprise Edition and Carrier Edition.
Both editions support the new fully integrated Dexterra Field Service Suite also announced today.
Dexterra Concert provides customers a single platform for mobile application development that integrates with enterprise back-office and legacy systems either behind corporate firewalls or as a hosted service from their wireless carrier.
Dexterra Concert supports all market-leading devices and mobile operating systems, including Windows Mobile®, RIM BlackBerry®, and Symbian OS.

Dexterra Concert Enterprise Edition
The new Dexterra Concert Enterprise Edition offers businesses optimized performance, reliability and security for their mobile applications, along with new benefits in provisioning and administration.

Dexterra Concernt now comes packaged in a streamlined version that simplifies deployment, provisioning and administration.
The enhanced capabilities of the new Concert Enterprise Edition combine optimized performance and reliability with patent-pending two-factor security features to verify both mobile users and their devices.
With the new enterprise edition, IT departments can use their existing infrastructure to deploy the Dexterra Concert Server securely behind their corporate firewalls to easily manage the communication between distributed mobile applications and backend data sources.
New Dexterra Concert Enterprise Edition features include:

A development environment that accelerates the creation of flexible, process-driven mobile applications
Prebuilt standards-based technology, database and application adapters for mobile integration with virtually all back-office systems
Support for multiple mobile devices, including RIM BlackBerry, Symbian OS and Windows Mobile devices
Internationalization and localization controls letting enterprises simultaneously operate mobile applications in multiple languages
Patented data management mechanism streamlining workflow and protecting enterprise information
Packaged training and enablement programs for accelerating mobile deployments
Access to the Dexterra DevNetwork partner ecosystem’s rapidly expanding catalog of off-the-shelf and customizable mobile applications

Dexterra Concert Carrier Edition
The new Dexterra Concert Carrier Edition delivers the full capabilities and benefits of the new enterprise edition with the added ability to scale to support millions of mobile subscribers while integrating seamlessly with service providers’ billing systems.

The carrier edition lets wireless service providers offer the Dexterra Concert Server and associated mobile applications in a hosted model to thousands of business customers, supporting millions of mobile workers.
The carrier edition also enables wireless service providers to facilitate access to customers’ business data without having to store it, making it easy to package mobile applications as a service. By using the new carrier edition service providers can now experience the many benefits of the enterprise edition, plus:

Support for mobile applications packaged and sold as billable services
Multi-tenant support with carrier-grade scalability to millions of subscribers
Customer care portal designed specifically for wireless carriers to comprehensively manage both services and subscribers
Connection management controls and a customizable reporting engine to bill at the application or service level

All mobile applications developed using Dexterra Concert will operate the same on any of the platform editions, allowing applications to be developed once and then made globally available through multiple distribution channels.
The Vodafone Application Service offers both a pre-packaged and a fully customized mobile application capability to business customers.

Availability
The new Dexterra Concert Enterprise and Carrier Editions are immediately available. For more information, please visit
www.dexterra.com.

MULTIMEDIA ELEMENTS

Download
Dexterra Logo (High Res 300 dpi)

QUOTES

Rob O’Farrell, general manager of Mobile Platform and Tools at Dexterra

“The lack of mobile solutions specifically designed for the unique needs of enterprises and wireless carriers has been a limiting factor in mobile adoption and market growth. By creating separate editions of our Dexterra Concert platform, we meet the specialized mobility requirements of these two types of customers, accelerating their deployments, reducing overall costs, and increasing profits and productivity.”

Kitty Weldon, principal analyst, Current Analysis

“Enterprises are increasingly looking to reduce the costs and complex integration issues involved in mobile deployments, and Dexterra’s new Concert Enterprise Edition addresses the enterprise bottom line need for simplicity. Dexterra’s Concert Carrier Edition is a boon for service providers, opening new revenue streams through differentiated mobile service offerings that will increase the operator’s strategic value to their business subscribers.”

Mike Dunlap, director of IT, Parts Associates, Inc.

“The Dexterra Concert platform provides the flexible development environment and process-driven architecture that we required to build a
mobile sales management application that streamlines our field sales operations and integrates with our existing investments in Oracle’s PeopleSoft products. Although we started with processes that were 15 to 20 years old and heavily paper-based, we are now poised to continue to move forward with our mobile solution and adapt to meet the changing needs of our customers. I would even say that today we are ahead of the curve in technology adoption thanks, in large part, to working with Dexterra.”

Tony Bailey, head of Converged Solutions at Vodafone

“Built using the Dexterra Concert platform, the service supports a comprehensive mobile application strategy and differentiates Vodafone from other mobile network operators.”

©2008 Dexterra, Inc. All Rights Reserved. “Dexterra” is a registered trademark, and “Concert” and “The Business Mobility Company” are trademarks of Dexterra, Inc. Other trademarks referenced are the trademarks of their respective owners.

CONTACT INFORMATION

Sophie Vu (Client)
Dexterra, Inc.
+1 650 249 5909 (office)
Email: svu@dexterra.com
John Sidline (Agency)
Mobility PR (North America)
+1 503 946 3311 (office)
Email: dexterra@mobilitypr.com
Press Kit: http://dexterra.mobilitypr.com
Rik Salmon / Tom Kirkham (Agency)
Johnson King (EMEA)
+44 207 401 7968 (Office)
Email: dexterrateam@johnsonking.co.uk

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Posted in Developer Tools, Enterprise, Field Service Automation, Mobile Applications, Smartphone, Workforce Automation | No Comments »

SYLVANIA Lighting Services Deploys Mobile SAP CRM Application Using Dexterra Concert™ Mobility Platform

Tuesday, November 4th, 2008

Dexterra Mobile Service Application Tightly Integrates with Enterprise SAP CRM and R3 Systems, Enabling Scalable, Real-Time Communication with Hundreds of Field Service Technicians throughout the United States

Bothell, Wash. — November 4 , 2008

Dexterra Inc., a leading provider of software to automate and manage mobile workforces, announced today that it has deployed the Dexterra Mobile Service application with SAP CRM adapters for SYLVANIA Lighting Services based on the Dexterra Concert mobility platform.
The new mobile solution integrates tightly with SYLVANIA’s enterprise SAP CRM and R3 systems, allowing the company to send real-time work orders and updates to hundreds of field service technicians dispatched across the United States.
In supporting the reality of business change, it has already proven its ability to easily scale as new employees are added and handle changes in mobile device types across the enterprise.
SYLVANIA Lighting Services, a subsidiary of OSRAM SYLVANIA, is the leader in lighting service and maintenance, with more than 40 years of industry experience.
The company’s 500 field technicians service thousands of customers each year, performing regular interior and exterior lighting inspections, as well as new installations and higher-efficiency lighting upgrades.
When SYLVANIA decided to replace its legacy field service application, a key requirement was that the new solution be integrated with the company’s SAP CRM and R3 systems.
They also needed a scalable solution that would not become obsolete if the mobile devices used by field personnel had to be replaced.
SYLVANIA’s field service application is a full-featured, highly sophisticated field service application that enables SYLVANIA’s field technicians to receive real-time CRM updates from the enterprise back office and adjust their job schedules accordingly.
They can also take immediate equipment inventories and account for non-billable business activities.
With less job information to enter manually and more enterprise CRM information available to them regularly, SYLVANIA’s field service technicians now have a productive workflow that lets them respond quickly to customer needs.
SYLVANIA began rolling out their Dexterra-based mobile solution on the AT&T network in April 2008 and completed the roll-out 4 weeks later.
To allow for scalability, SYLVANIA also has plans to roll the next generation Motorola Symbol device into the existing Dexterra platform.
Dexterra partnered with their service delivery partner Softechnologies to deploy the mobile service application and integrate the solution to OSRAM SYLVANIA’s SAP environment.

MULTIMEDIA ELEMENTS

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Dexterra Logo (High Res 300 dpi)

QUOTES

Armand Gendreau, director of IT Projects and Core Application Support at OSRAM SYLVANIA

“SYLVANIA’s previous field service application was not integrated with our enterprise systems, which made it difficult to communicate with our technicians. We wanted to be able to push enterprise information out to them on a real-time basis so they could service customers more efficiently. With Dexterra, we were finally able to leverage our SAP CRM and R3 systems while servicing our customers from anywhere in the U.S. using wireless technology.”

Abhi Ingle, vice president, Mobility Applications Consulting, AT&T Business Solutions.

“Mobile CRM is quickly becoming a defining capability for performance-driven field service organizations. With the AT&T-certified Dexterra Field Service application, our enterprise customers can implement strategic mobility solutions to become more efficient while improving customer satisfaction. As SYLVANIA’s ‘go-to’ company for mobile applications consulting and networking services, we are committed to assisting them in accelerating their business performance.”

Suhas Uliyar, chief technology officer and general manager of Mobile Applications at Dexterra

“SYLVANIA joins a growing number of companies who are deploying Dexterra field service solutions to streamline business processes and gain a competitive advantage by enabling frontline users to take real-time, real business actions in the field. These companies recognize that Dexterra provides the flexibility to easily integrate mobile applications with their existing back-office systems, such as SAP, and economically adapt their applications to stay ahead of changing business requirements and deliver immediate value and ROI for their organizations.”

About OSRAM SYLVANIA
OSRAM SYLVANIA is a leader in lighting solutions and specialty products that feature innovative design and energy saving technology. The company sells products for homes, businesses and vehicles primarily under the SYLVANIA brand name, and also under the OSRAM brand. Headquartered in Danvers, Mass., OSRAM SYLVANIA is the North American operation of OSRAM GmbH, a wholly owned subsidiary of Siemens AG. For more information, visit www.sylvania.com.

Dexterra has operations in the Americas, Europe, Middle East and Asia Pacific and a vast network of global partners including Accenture, AT&T, IBM, Motorola, RIM and Telstra. For more information, visit www.dexterra.com.

CONTACT INFORMATION

Sophie Vu (Client)
Dexterra, Inc.
+1-650-249-5909 (office)
Email: svu@dexterra.com
John Sidline (Agency)
Mobility PR (North America)
+1-503-946-3311 (office)
Email: dexterra@mobilitypr.com
Press Kit: http://dexterra.mobilitypr.com
Rik Salmon / Tom Kirkham (Agency)
Johnson King (EMEA)
+44 207 401 7968 (office)
Email: dexterrateam@johnsonking.co.uk

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Posted in B2B, BlackBerry, CRM, Developer Tools, Enterprise, Field Service Automation, SAP, Symbian, Workforce Automation, iPhone | No Comments »

Cascada Mobile Wins Red Herring Canada Top 50 Award

Tuesday, September 23rd, 2008

Award Recognizes the Country’s Most Promising and Innovative Technology Companies

MONT-TREMBLANT, QUEBEC and TORONTO, ONTARIO – September 23, 2008

Cascada Mobile (www.cascadamobile.com) announced it has won the Red Herring Canada Top 50 Award
The Red Herring Canada Top 50 Award honors the fifty most innovative and promising private technology companies in the country.
Cascada Mobile was recognized for their innovation and development of the Breeze mobile application development platform, the simplest way to create, test and distribute mobile applications.
With Cascada Mobile’s Breeze platform, developers can create mobile apps in as little as 15-minutes that can take full advantage of the functions and features of mobile phones and smartphones - from the address book and camera to the BlackBerry’s scroll ball.
Breeze-built mobile applications are tested and ported to operate on hundreds of different device makes and models as well as hundreds of networks around the globe, making Breeze-created applications available and ready to run on well over a billion phones worldwide.
Red Herring’s editorial staff rigorously evaluated the nominees on both quantitative and qualitative criteria, such as financial performance, technology innovation, quality of management, execution of strategy, and integration into their ecosystem.
This unique assessment of potential is complemented by a review of the actual track record and standing of a company, allowing Red Herring to see past the “buzz” and make the list an invaluable instrument for discovering and advocating the greatest business opportunities in the industry.

MULTIMEDIA ELEMENTS

QUOTES

Alex Vieux, CEO of Red Herring

“Cascada Mobile’s innovation is its development platform which levels the playing field for content owners and developers with web skills to harness the enormous market potential for mobile applications that serve the 2 billion plus Java-based mobile phones already in use today around the world. The business opportunity for Cascada Mobile’s development platform, Breeze, and its mobile application portal, BreezeApps.com, coupled with the company’s management and execution of strategy impressed our panel of judges and made Cascada Mobile a clear choice for the Red Herring Top 50 award.”

Alan Lysne, CEO of Cascada Mobile

“As we’ve seen with Apple’s App Store for the iPhone, consumers worldwide want useful and engaging off-deck mobile applications for their phones, as long as there is a clear way to get the application on the device. Cascada Mobile enables developers with the most basic Web development skills to create, test, and distribute feature-rich mobile applications that work on the more than 2 billion Java enabled mobile phones in the market today. Breeze bridges the extensive gap between web and mobile application development and is delivering to consumers the fun and practical mobile apps they are seeking for the mobile phones they already own.”

About Cascada Mobile
Cascada Mobile offers the simplest method for creating and distributing mobile applications for the more than 2 billion mobile phones in use around the world. Cascada Mobile’s Breeze platform eliminates the enormous complexities of writing and distributing mobile applications to run on hundreds of different handset models and across more than 100 wireless operators worldwide. For more information on Cascada Mobile, the Breeze Platform, and the BreezeApps Store, please visit www.cascadamobile.com.

About Red Herring Canada
Red Herring Canada 2008 is an exclusive event, welcoming hundreds of technology leaders, entrepreneurs, investors, senior corporate executives, businesses, industry analysts, and observers from Canada and around the world.

About Red Herring
Red Herring is a global media company uniting the world’s best high technology innovators, venture investors and business decision makers in a variety of forums: a leading innovation magazine; an online daily technology news service; technology newsletters, and major events for technology leaders around the globe. Red Herring provides an insider’s access to the global innovation economy, featuring unparalleled insights on the emerging technologies driving the economy. For more information, visit www.redherring.com.

CONTACT INFORMATION

Cascada Mobile
Melissa Burns (Agency)
Mobility Public Relations
+1 208-946-4849 (office)
Email: cascada@mobilitypr.com
Website: http://www.cascadamobile.com
Press kit: http://cascada.mobilitypr.com

Red Herring
Shannon McCarthy (Agency)
Terpin Communications
Email: redherring@terpin.com
+1 (310) 821-6100 x105 (office)
Website: http://www.herringevents.com/canada08/Canada50.html

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Posted in BlackBerry, Consumer, Developer Tools, Mobile Applications, Wireless | No Comments »

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Archive for the ‘Developer Tools’ Category

First Webinar of New Field Service Survival Series: “Achieving Mobile Success in Challenging Times” from Mobile Enterprise Magazine

RELATED LINKS

CONTACT INFORMATION

Mincom to Launch Mobility Solution for Asset Intensive Business

DENVER, COLO. – November 19, 2008

BENEFITS FOR MINCOM CUSTOMERS

QUOTES

MULTIMEDIA ELEMENTS

ABOUT DEXTERRA

ABOUT MINCOM

FOR FURTHER INFORMATION:

Dexterra Removes Barriers for Mobile Adoption and Growth with New Concert Mobile Platform Optimized for Enterprises and Wireless Carriers

MULTIMEDIA ELEMENTS

QUOTES

RELATED LINKS

CONTACT INFORMATION

SYLVANIA Lighting Services Deploys Mobile SAP CRM Application Using Dexterra Concert™ Mobility Platform

MULTIMEDIA ELEMENTS

QUOTES

RELATED LINKS

CONTACT INFORMATION

Cascada Mobile Wins Red Herring Canada Top 50 Award

MULTIMEDIA ELEMENTS

QUOTES

RELATED LINKS

CONTACT INFORMATION

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