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ThyssenKrupp Elevator Americas Business Unit Selects Dexterra for Field Operations Mobilization

Sunday, April 12th, 2009

Dexterra Mobile Service Application optimizes 5,000 field operations employees with real-time system and data access

Dexterra, Inc.

BOTHELL, Wash. – MobilityWire® – April 13, 2009

Dexterra Inc., a leading provider of software to automate and manage mobile workforces, announced today that ThyssenKrupp Elevator (TKE) Americas Business Unit has selected the Dexterra Mobile ServiceTM application, based on the Dexterra ConcertTM mobility platform, to mobilize its approximate 5,000 field operations employees in more than 100 different locations. TKE chose the off-the-shelf Dexterra Mobile Service application for its ability to tightly integrate with the elevator company’s enterprise Oracle CRM/ERP systems which will in turn provide its workforce with the process-rich data they need while working in the field.

ThyssenKrupp Elevator is the largest producer of elevators in North America, and is one of the world’s premier manufacturers, installers and service providers for vertical and horizontal transportation. With over 10,000 employees and more than 100 branch and service locations in North America alone, it is of utmost importance that TKE and its field workforce is able to stay on the cutting edge with innovative technology.

“Dexterra sets itself apart from the competition not only in its mobile platform capabilities, but through its ability to offer off-the-shelf applications that will allow us to rapidly realize value in this tough economic environment,” said Barry Pletch, CEO, ThyssenKrupp Elevators AMS. “The productivity of our field service workers is challenged because of the complexity of our legacy back end systems. We anticipate that by streamlining and optimizing these business processes with Dexterra, we can improve our company’s bottom line in very short order, offering us a real tangible opportunity to improve customer satisfaction, increase productivity and reduce our operational costs.”

“Delivering fully and natively integrated end-to-end solutions for employees in the field helps companies like TKE to automate their workflow and get the most benefit from their mobility solution,” said Rob O’Farrell, general manager of Mobile Platform and Applications for Dexterra. “Dexterra is helping TKE streamline business processes and gain a competitive edge by enabling their field operations techs to take real-time business actions in the field, which in turn will help them to fully realize their investment in their existing back-office systems.”

About ThyssenKrupp Elevator
ThyssenKrupp Elevator, Americas Business Unit, is the largest producer of elevators in North America, with over 10,000 employees, more than 100 branch and service locations, and sales of over 2.5 billion US dollars. ThyssenKrupp Elevator, Americas Business Unit, oversees all business for the operations in the USA, Canada, Central and South America. It is part of ThyssenKrupp Elevator AG, one of the leading elevator companies in the world, represented at over 800 locations in more than 60 countries. With nearly 40,000 employees, the company generated sales of approximately 5.0 billion euros in the fiscal year ended September 30, 2008. Its capabilities include passenger and freight elevators, escalators and moving walks, stair and platform lifts, passenger boarding bridges as well as quality service for all products. For more information, visit www.thyssenkruppelevator.com and www.seewhatwebuilt.com

About Dexterra
The business mobility companyTM. Dexterra provides a broad portfolio of mobile applications built on its open mobility platform, Dexterra ConcertTM, that enables businesses worldwide to manage and optimize their mobile workforces. Dexterra supports the largest selection of mobile devices and integrates with the widest range of enterprise back-office systems in use today. Dexterra’s end-to-end solutions help companies large and small experience rapid deployments, greater returns, higher customer and user satisfaction, and a longer lifespan over any other competing solution.

Dexterra has operations in the Americas, Europe, Middle East and Asia Pacific and a vast network of global partners including Accenture, AT&T, IBM, Microsoft, Motorola, RIM and Telstra. For more information, visit www.dexterra.com.

©2009 Dexterra, Inc. All Rights Reserved. “Dexterra” is a registered trademark, and “Concert” and “The Business Mobility Company” are trademarks of Dexterra, Inc.

MEDIA CONTACTS

North America & Global
Sophie Vu
Dexterra Inc.
Work: +1 650 249 5909
North America & Global – Agency
John Sidline
Mobility Public Relations
Work: +1-503-946-3311
Dexterra Press Kit: http://dexterra.mobilitypr.com

hcard Click to add Dexterra PR contact info to Outlook

EMEA – Agency
Rebecca Surtees / Tom Kirkham
Johnson King
Work: +44 207 401 7968

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Posted in Developer Tools, Enterprise, Field Service Automation, Smartphone, mobile applications, software, wireless, workforce automation | Comments

Dexterra CEO to Present at Montgomery Technology Conference 2009

Tuesday, March 3rd, 2009

Bothell, Wash. – MobilityWire® – March 3, 2009

Dexterra®, a leading provider of software to automate and manage mobile workforces, today announced that Dexterra CEO, Michael Liebow, will be presenting at the Montgomery Technology Conference 2009 (MTC2009) in Santa Monica, California, March 10 at 3 p.m. PST (22:00 GMT). Liebow will be presenting Dexterra’s outlook on the future of mobility and its increasing role as enterprises recognize its operational and financial value in these challenging times.

The Montgomery Technology Conference held March 10 -11, 2009 will include presentations from some of the top privately-held and public technology companies as well as panel discussions lead by speakers from well-known investment firms and publications around the country. This invite-only event is attended by more than 850 senior-level private equity and venture capital investors and corporate industry executives.

“The Montgomery Technology Conference presents an opportunity for Dexterra to share our vision for enterprise mobility with a diverse group of investors and industry executives,” said Dexterra CEO, Michael Liebow. “We believe the attendees this year will be particularly keen to hear about the increasing importance of mobilizing the enterprise workforce as businesses optimize their operations and improve their financial performance during these tough economic times.”

Dexterra offers medium to large enterprises a broad portfolio of mobile applications built on its mobility platform, Dexterra Concert. Businesses worldwide take advantage of Dexterra solutions to manage their mobile workforces and improve field efficiency, delivering many of the capabilities and benefits previously limited to their existing office-based staff. Mobile applications using Dexterra technology can be deployed on the widest variety of mobile devices and operating systems – including Windows Mobile, RIM BlackBerry and Symbian, as well as integrating with leading back-office products – such as SAP, Saleforce.com, Microsoft and Oracle.

Speakers for MTC2009 include Jason Kilar, CEO of Hulu LLC, Gordon Ritter, general partner and founder of Emergence Capital Partners and Adam Bain, president of Fox Interactive Media Audience Network. For more event information please visit: www.monty.com.

About Dexterra
The business mobility company™. Dexterra provides a broad portfolio of mobile applications built on its open mobility platform, Dexterra Concert™, that enables businesses worldwide to manage and optimize their mobile workforces. Dexterra supports the largest selection of mobile devices and integrates with the widest range of enterprise back-office systems in use today. Dexterra’s end-to-end solutions help companies large and small experience rapid deployments, greater returns, higher customer and user satisfaction, and a longer lifespan over any other competing solution.

Dexterra has operations in the Americas, Europe, Middle East and Asia Pacific and a vast network of global partners including AT&T, IBM, Microsoft, Motorola, RIM and Telstra. For more information, visit www.dexterra.com.

©2008 Dexterra, Inc. All Rights Reserved. “Dexterra” is a registered trademark, and “Concert” and “The Business Mobility Company” are trademarks of Dexterra, Inc.

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Posted in BlackBerry, Enterprise, Smartphone, Symbian | Comments

Dexterra Launches Mobility Calculator to Highlight Financial Case for Businesses to Mobilize

Monday, February 23rd, 2009

Bothell, Wash. – MobilityWire® – February 23, 2009 – Dexterra®, the business mobility company, has announced the launch of a new online mobility calculator, designed to help IT leaders better understand the financial benefits of mobilizing their company and workforce. At a time of belt tightening and budget cutting across industries, Dexterra argues that investment in mobility technology is now vital for organizations looking to sustain revenues and glean additional efficiencies from their day-to-day business processes.

Available online at http://www.dexterra.com/resources/calculator.php?s=s027 the Dexterra mobility calculator provides simple, demonstrable evidence of these benefits, requesting basic information about an organization and the way in which it operates, before calculating the percentage by which that organization can lower costs or increase workforce productivity.

“Despite the bleak economic picture, the fact remains that over the last two years advances in smartphone technology and lower costs for mobile services, combined with the ubiquity of high speed mobile networks have made it possible to affordably equip an entire mobile workforce,” says Michael Liebow, CEO of Dexterra.  “2009 will be a big year for business mobility – it is a maturing technology with rapid acceptance, and we are experiencing an economy that will drive people to it.  No company would ditch essential tools like email or anti-virus in a downturn economy just to save money. Mobility has now achieved the same status.”

Dexterra believes that mobility doesn’t have to be an expensive and complicated proposition. Adopting a mobility strategy does not have to involve replacing ‘legacy’ systems like customer relationship management (CRM) software, accounting solutions or proprietary business systems, and it doesn’t mean companies have to reinvent internal processes or the work habits of employees.

“A winning mobility strategy is task-centric,” explains Liebow.  “It is built on the processes already in place and plays to the way employees want to work.  Mobility lets people complete the things they need to do every day, as they happen, instead of having to disrupt an office worker, find a place to connect a laptop, or return to the office.  Our customers shave time off the workflow, and grow without adding additional administrative personnel or burdening existing staff.”

Dexterra offers medium to large enterprises a broad portfolio of mobile applications built on its mobility platform, Dexterra Concert.  Businesses worldwide use Dexterra to manage their mobile workforces and improve efficiency by taking their existing office-based software and turning elements into mobile applications that can be used on the most popular business smartphones.

“Allowing employees to use smartphones to quickly complete business tasks in the field improves efficiency and brings companies closer to customers,” says Liebow.  “Equally, whether a business embraces mobility or not, its employees most certainly will, as desirable consumer devices such as Apple iPhone, BlackBerry Storm and T-Mobile G1 become increasingly affordable. Staff are going to start using these devices for work purposes, even if the company has not sanctioned their use, posing management and control issues that could very well puncture network security and disrupt mandatory compliance requirements such as Sarbanes Oxley.”

About Dexterra
The business mobility company™. Dexterra provides a broad portfolio of mobile applications built on its open mobility platform, Dexterra Concert™, that enables businesses worldwide to manage and optimize their mobile workforces. Dexterra supports the largest selection of mobile devices and integrates with the widest range of enterprise back-office systems in use today. Dexterra’s end-to-end solutions help companies large and small experience rapid deployments, greater returns, higher customer and user satisfaction, and a longer lifespan over any other competing solution.

Dexterra has operations in the Americas, Europe, Middle East and Asia Pacific and a vast network of global partners including AT&T, IBM, Microsoft, Motorola, RIM and Telstra. For more information, visit www.dexterra.com.

©2008 Dexterra, Inc. All Rights Reserved.  “Dexterra” is a registered trademark, and “Concert” and “The Business Mobility Company” are trademarks of Dexterra, Inc.

CONTACT INFORMATION
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Latest in Field Service Survival Series: “Eliminating Paper-Based Work Orders to Heat Up Field Service” from Mobile Enterprise Magazine

Tuesday, February 17th, 2009

Bothell, Wash. – February 17, 2009 – MobilityWire

Dexterra®, a leading provider of software to automate and manage mobile workforces, today announced the panel participants for “Eliminating Paper-Based Work Orders to Heat Up Field Service,” the final of three webinars in the Field Service Survival webinar series from Mobile Enterprise magazine. Joining Dexterra to cosponsor this webinar series are AT&T, Microsoft and Motorola.

When: Thursday, February 26, 2009, 2:00p.m. ET (19:00 GMT)

Where: To register for the webinar visit:  http://www.dexterra.com/cmpgs/0812-fssurvival-webseries.php?s=s027

Who: Editor in Chief of Mobile Enterprise magazine, Susan Nunziata, will moderate a panel which includes Hal Kolp, vice president of IT at Source Refrigeration & HVAC, Inc., and Eugene Signorini, vice president, Enterprise Applications & Mobile Solutions for Yankee Group.

What: Learn how Source Refrigeration & HVAC mobilized their field workers across 13 states while swapping their manual processes for a mobilized solution that seamlessly integrated with their existing back-office systems.  The result was enhanced customer service, employee satisfaction and an improved bottom line.

By deploying Dexterra’s intuitive mobile field service application, which integrated with their existing Microsoft Dynamics ERP system, Source Refrigeration was able to increase efficiencies, dramatically improving the availability, speed and accuracy of their data.

Source’s integrated mobility solution includes Dexterra’s mobile service applications, the Dexterra Concert mobile development platform and ruggedized Motorola MC70 devices with the Windows Mobile operating system running on the AT&T network.

Why: In order to stay ahead of increasing customer needs while improving efficiencies, enterprises are making the move towards deploying mobile solutions that are easily integrated into their existing systems which in turn increases their return on initial investment. Mobilizing their field service workers plays a large part in maximizing productivity, improving customer satisfaction and lowering overall costs.

If you missed the first two webinars of the series you can view the recorded versions, available on the Dexterra website at: http://www.dexterra.com/cmpgs/0812-fssurvival-webseries.php?s=s023&d=d039.

“Managing, maintaining and deploying a mobile solution does not have to be a cost intensive, complex undertaking; in fact, mobilizing your company’s workforce can increase the return on initial investment in back-office systems,” said Jim Lambert, vice president of marketing for Dexterra. “In our sponsorship of the Mobile Enterprise Field Service Survival webinar series we took great care to offer applicable, valuable information and deployment case studies, not sales pitches, so IT decision makers can gain proper perspective about the decisions they face mobilizing their workforces.”

About Dexterra

The business mobility company™. Dexterra provides a broad portfolio of mobile applications built on its open mobility platform, Dexterra Concert™, that enables businesses worldwide to manage and optimize their mobile workforces. Dexterra supports the largest selection of mobile devices and integrates with the widest range of enterprise back-office systems in use today. Dexterra’s end-to-end solutions help companies large and small experience rapid deployments, greater returns, higher customer and user satisfaction, and a longer lifespan over any other competing solution.

Dexterra has operations in the Americas, Europe, Middle East and Asia Pacific and a vast network of global partners including AT&T, IBM, Microsoft, Motorola, RIM and Telstra. For more information, visit www.dexterra.com.

Sponsor Websites:

Dexterra: www.dexterra.com

AT&T Enterprise Business Solutions: www.att.com/gen

Motorola Business Products and Services: www.motorola.com/business

Windows Mobile: www.microsoft.com/windowsmobile

©2008 Dexterra, Inc. All Rights Reserved.  “Dexterra” is a registered trademark, and “Concert” and “The Business Mobility Company” are trademarks of Dexterra, Inc.

CONTACT INFORMATION

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Posted in Enterprise, Field Service Automation, mobile applications, workforce automation | Comments

First Webinar of New Field Service Survival Series: “Achieving Mobile Success in Challenging Times” from Mobile Enterprise Magazine

Monday, December 15th, 2008

MEDIA ALERT:

Bothell, Wash. — December 9, 2008 — MobilityWire

Dexterra®, a leading provider of software to automate and manage mobile workforces, today announced the panel participants for “Achieving Mobile Success in Challenging Times,” the first of three webinars in the Field Service Survival webinar series from Mobile Enterprise magazine. Joining Dexterra to cosponsor this webinar series are AT&T, Microsoft and Motorola.

When: Tuesday, December 16, 2008, 2:00p.m. ET (19:00 GMT)

Where: To register for the webinar visit: www.dexterra.com/cmpgs/0812-fssurvival-webseries.php

Who: Editor in Chief of Mobile Enterprise magazine Susan Nunziata will moderate a panel which includes Doug Karlson, vice president and general manager of field engineering at ADP Dealer Services, and William McNeill, senior research associate, AMR Research.

What: How ADP Dealer Services improved customer service and boosted their bottom line through automating and optimizing the entire work order lifecycle with an enterprise mobility solution. ADP’s mobility solution built using Dexterra’s mobile service applications and the Dexterra Concert™ mobile development platform runs on the AT&T network and uses Motorola devices running the Windows Mobile operating system.

Why: With the increased demand from customers interested in extending the lives of their capital investments, service organizations are feeling the pressure to manage their maintenance and service programs more efficiently so that they can make the most of the potential increase in revenue. In order to do this, service organizations must maintain a high level of service while keeping costs low. Mobilizing their field service workers plays a large part in increasing the efficiency of operations, maximizing productivity, improving customer satisfaction and lowering overall costs.

About Dexterra
The business mobility company™. Dexterra provides a broad portfolio of mobile applications built on its open mobility platform, Dexterra Concert™, that enables businesses worldwide to manage and optimize their mobile workforces. Dexterra supports the largest selection of mobile devices and integrates with the widest range of enterprise back-office systems in use today. Dexterra’s end-to-end solutions help companies large and small experience rapid deployments, greater returns, higher customer and user satisfaction, and a longer lifespan over any other competing solution.

Dexterra has operations in the Americas, Europe, Middle East and Asia Pacific and a vast network of global partners including AT&T, IBM, Motorola, RIM and Telstra. For more information, visit www.dexterra.com.

Sponsor Websites

©2008 Dexterra, Inc. All Rights Reserved. “Dexterra” is a registered trademark, and “Concert” and “The Business Mobility Company” are trademarks of Dexterra, Inc.

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Mincom to Launch Mobility Solution for Asset Intensive Business

Wednesday, November 19th, 2008

Mincom selects Dexterra mobile platform and applications to power its new mobility solutions enabling organizations to increase productivity, improve safety and lower costs

DENVER, COLO. – November 19, 2008

Mincom, a leading global provider of software solutions and services for asset intensive industries, today announced plans to launch a mobility solution designed to meet the needs of asset intensive organizations across industries including mining, utilities, public infrastructure, defense and transport.

The company has selected the Dexterra mobility platform as the underlying mobility technology to extend and deploy its purpose-built applications for asset management to mobile workers.

This strategic initiative for Mincom is an extension of the current technology platform that will deliver a fully integrated end-to-end solution mobilizing asset management and critical businesses processes.

Asset intensive organizations have much more complex mobile solution needs than most other businesses.  Often the majority of their workforce is deployed to manage assets in environments that can be subject to extreme conditions such as in mines or emergency response situations. Mincom will deliver a solution that provides the communications flexibility, reliability and unique capabilities they require.

Delivering enterprise solutions for asset intensive businesses, Mincom supports a diverse range of customers throughout the world, including, Australian Defence Force, Toronto Hydro, Ergon, Energex, Xstrata Copper, Newmont Mining Corporation, Metronet (London Underground) and Scottish Power.

Mincom’s mobility solution will be based on the new Dexterra Concert Enterprise Edition and Dexterra Field Service Suite which includes schedule and dispatch, work order lifecycle management and location-based asset and resource tracking. Together with Mincom’s industry and domain expertise, the solution delivers purpose-built asset management applications that mobilize best practice processes in asset management and integrates directly to Ellipse, the company’s Enterprise Asset Management platform as well as other leading ERP platforms including SAP and Oracle.

BENEFITS FOR MINCOM CUSTOMERS
  • Mincom customers also benefit from the ease in extending this mobility solution to other critical business processes such as sales force automation, customer relationship management, procurement and customer support through the use of pre-built standards-based technology, database and application adapters for mobile integration that facilitate rapid integration with virtually all back-office systems.
  • A key advantage is the solution requires minimal integration so time to benefits for customers is significantly reduced.
  • This is timely given today’s economic environment and the need to drive quick return on investment while reducing overall costs quickly and measurably.
QUOTES

Greg Clark, chief executive officer at Mincom:

“Mincom customers are asset intensive businesses, highly reliant on field workers to operate, manage and maintain mission critical assets. Asset failure in a mining organization, for example, can equate to millions of dollars lost in just hours of production downtime.”

“Our new solution extends Mincom’s SOA-based technology platform to mobilize asset management and other critical business processes, helping our global customers reduce downtime, increase productivity and efficiency, improve safety and lower overall capital expense and operating costs.”

“It lays the foundation for us to deliver new applications and services over time and provide a single mobility platform for our customers, while reducing their total cost of ownership.”

Roy W. Schulte, of Gartner Inc. in “Using SOA to Achieve Four Design Goals” September 2008:

“An enterprise must be agile enough to change its business processes quickly if it is to respond to fast-changing business conditions and capitalize on new opportunities. Therefore, the information systems supporting the business processes must be capable of changing quickly. Agility, in this case, means being able to reconfigure and extend application systems without rewriting much code or changing the databases when business requirements change. It also means implementing multichannel applications that support desktop, mobile and back-office work simultaneously.”

Michael Liebow, chief executive officer of Dexterra:

“By providing significant domain expertise and a global presence in more than 40 countries, Mincom extends our ability to deliver industry-specific, process-driven mobile applications that are unique to asset intensive businesses. The jointly developed mobility solution for asset management enables existing and new Mincom customers to fully maximize their investment by empowering their workforce with mobile applications that make them as productive in the field as they are in the office. We look forward to working with Mincom to build long-term customer relationships and to set the bar for the kind of results that can only be achieved through business mobility.”

MULTIMEDIA ELEMENTS
ABOUT DEXTERRA

The business mobility company™.  Dexterra provides a broad portfolio of mobile applications built on its open mobility platform, Dexterra Concert™, that enables businesses worldwide to manage and optimize their mobile workforces. Dexterra supports the largest selection of mobile devices and integrates with the widest range of enterprise back-office systems in use today. Dexterra’s end-to-end solutions help companies large and small experience rapid deployments, greater returns, higher customer and user satisfaction, and a longer lifespan over any other competing solution.

Dexterra has operations in the Americas, Europe, Middle East and Asia Pacific and a vast network of global partners including AT&T, IBM, Motorola, RIM and Telstra. For more information, visit www.dexterra.com.

ABOUT MINCOM

Mincom Pty Ltd is a global software and services provider with nearly 30 years experience in providing business solutions to asset intensive industries such as mining, utilities, transport, defense and government in more than 40 countries.  The company has more than 1,250 staff in 18 offices across North America, South America, Australia, South East Asia, Africa, and Europe. Mincom Inc. operates in North America and is a subsidiary of Mincom Pty Ltd.

Mincom is a subsidiary of Francisco Partners – one of the world’s largest technology-focused private equity firms, with approximately $5 billion of capital under management.

FOR FURTHER INFORMATION:
  • Pam Warren
    Mincom
    Tel:  +1 303 446 9000
    pam.warren@mincom.com
  • Sophie Vu
    Dexterra, Inc.
    Tel: +1 650 249 5909
    svu@dexterra.com
  • Meredith Bird
    Mincom
    Tel: +61 (7) 3303 3418
    meredith.bird@mincom.com
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Dexterra Launches End-to-End Field Service Solution

Monday, November 17th, 2008

Integrated Field Service Suite Automates the Last Mile of the Service Chain, Where Enterprises Stand to Gain the Most Benefit from Mobile Solutions

Bothell, Wash. — November 17, 2008

  • Dexterra, Inc. is a leading provider of software to automate and manage mobile workforces.
  • Dexterra announced the Dexterra Field Services Suite, its new field service solution for automating enterprises’ mobile service operations.
  • Leveraging its patent-pending technology and combining schedule and dispatch, mobile service and mobile tracking into a tightly integrated package, Dexterra is delivering an easy to deploy end-to-end solution for field service automation that reduces costs across the board – from fuel to labor – critical in today’s economy.
  • The Dexterra Field Service Suite enables enterprises to easily:
    • Optimize scheduling and dispatch using intelligent engines, robust business rules and simplified user experience
    • Deploy localized mobile field service applications in multiple languages
    • Track both employees and vehicles in real-time using location-based services (LBS)
  • This new mobile-centric field service suite combines updated versions of Dexterra Mobile Command Center®, Dexterra Mobile Service and Dexterra Mobile Tracker and is available in conjunction with the new enterprise and carrier editions of the Dexterra Concert mobile platform, also announced today.
  • These key components of the Dexterra Field Service Suite are used by many of the world’s most innovative enterprises across a broad number of industries and geographies, including ADP Dealer Services, Safelite AutoGlass, Source Refrigeration, Telstra, Verizon Communications and Virgin Media.
  • Prior to deploying Dexterra field service solutions, Source Refrigeration’s field service force was completely paper based.

Real-Time Field Optimization

  • Dexterra Mobile Command Center (MCC) automates scheduling, dispatching and mobile resource monitoring throughout the work order lifecycle.
  • The MCC system generates, provisions, books and optimally schedules both short- and long-cycle work orders. By taking into account that fieldwork is inherently mobile, highly dynamic, event-driven and location-based, Dexterra’s unique approach displays in real-time all resource and work order status changes on the dispatch board.
  • Should scheduling conflicts occur, the application engine can instantly alert the dispatcher, providing suggested actions for quick resolutions.
  • Unlike other enterprise scheduling or workforce management applications, Dexterra MCC has a multi-tenant, Web 2.0 architecture that provides a more cost-effective and centralized solution for multinational, multiregional enterprises.
  • Dexterra MCC’s software-as-a-service (SaaS) environment allows business users to quickly configure and deploy their mobile business processes and rules using web-based tools.  This SaaS approach also makes it simple to localize a mobile application into multiple versions for various regions, currencies and languages.

Transforming the Mobile Worker

  • The Dexterra Mobile Service has been similarly enhanced.
  • Dexterra Mobile Service runs on a wide range of mobile devices, providing process-rich data that allows field service personnel to receive, accept, update and complete work orders efficiently whether they are connected to the enterprise network or working off line.
  • New capabilities include:
    • Rapid out-of-the-box deployments
    • An intuitive interface and workflow designed to work the way field workers do
    • Support of field service best practices and enforcement of business rules and work processes, ensuring consistent service delivery
    • The highest level of security in the industry to keep data safe and secure
    • Adaptability to changing field conditions so businesses can respond more efficiently

Global Tracking from a Single Location

  • Dexterra Mobile Tracker software includes integrated Global Positioning System (GPS) satellite technology that captures location coordinates allowing dispatchers to monitor employees and vehicles in real-time.
  • It can be globally deployed behind the firewall allowing enterprises to track metrics such as mileage, distance, speed and geofence violations from a single location.
  • By continually tracking mobile resources, administrators can also create and graphically display moving bread-crumb trails for continued optimization and further analysis.
  • These real-time tracking features allow enterprises to reduce fuel and insurance costs while enhancing public safety and employee productivity.
  • Additional features and capabilities include:
    • 100 percent web-based; requiring only a browser to view mobile employees and vehicles
    • Web 2.0 architecture, enabling centralized enterprise deployments or multi-tenant hosted services
    • Flexible deployment using any GPS- or cellular LBS-enabled device
    • Operates with both mobile devices and black boxes

Field Service Starter Kit

  • Dexterra is committed to helping customers mobilize and automate their field service organizations as quickly, smoothly and cost-effectively as possible. 
  • To make this a reality, Dexterra is offering a Field Service Starter Kit that eliminates any reason not to immediately mobilize disconnected field service organizations.
  • Designed for medium-sized and enterprise businesses, the starter kit provides a pre-packaged Dexterra Mobile Service offering that includes common service policies, workflow, features and back-office integration compiled from Dexterra’s many mobile service deployments around the world.
  • Using the Field Service Starter kit, field organizations can be mobilized in a matter of weeks with minimal resources and operational disruptions.
  • Through this unique offering, businesses can quickly experience the benefits of a mobilized organization and its rapid ROI, along with a solution designed for long-term low TCO.

Availability

  • Dexterra’s fully integrated field service suite, including the latest versions of Dexterra Mobile Command Center, Dexterra Mobile Service and Dexterra Mobile Tracker, runs on the new Dexterra Concert Enterprise and Carrier Editions, also announced today.
  • The field service suite will be available in December 2008, and each of the field service applications in the suite will also be available separately.
  • Dexterra Concert Enterprise and Carrier Editions are available immediately. For more information please visit www.dexterra.com.
MULTIMEDIA ELEMENTS
QUOTES

Hal Kolp, vice president of IT for Source Refrigeration

“Tedious, error-prone and time-consuming are the words I’d use to describe the paperwork that each field service technician was forced to manage for each call.  Dexterra’s unique adaptable mobile applications are enabling us to achieve our objectives by combining out-of-the-box functionality with the ability to adapt and evolve our application to meet the company’s current and future needs.”

Stephen Drake, program vice president at IDC

“Businesses are increasingly seeking highly efficient, cost-effective mobile solutions that automate their workflows.  Successful mobile platform providers that can deliver a fully and natively integrated end-to-end solution for automating the last mile of the service chain demonstrate a provider’s leadership capability in the mobile software market. Such an offering is where automation will have the greatest impact, and where service organizations gain the most benefit from their mobility solutions.”

Suhas Uliyar, general manager of Mobile Applications at Dexterra

“Up to now, automating the last mile of the field services chain has been a complex task of cobbling together various third-party point solutions which is hardly seamless and not always cost-effective.  Dexterra recognized we could tightly integrate what we had already built and field proven, and deliver our customers a complete field service solution that together was far greater than the sum of its parts in automating and optimizing service operations. This holistic, integrated approach inspired the Dexterra Field Service Suite, a truly seamless solution that strips away the inherent IT complexities involved in mobilizing and automating the important last mile of the field service chain with a faster time to deployment and lower total cost of ownership.”

About Dexterra
The business mobility company™.  Dexterra provides a broad portfolio of mobile applications built on its open mobility platform, Dexterra Concert™, that enables businesses worldwide to manage and optimize their mobile workforces. Dexterra supports the largest selection of mobile devices and integrates with the widest range of enterprise back-office systems in use today. Dexterra’s end-to-end solutions help companies large and small experience rapid deployments, greater returns, higher customer and user satisfaction, and a longer lifespan over any other competing solution.

Dexterra has operations in the Americas, Europe, Middle East and Asia Pacific and a vast network of global partners including AT&T, IBM, Motorola, RIM and Telstra. For more information, visit www.dexterra.com.

©2008 Dexterra, Inc. All Rights Reserved.  “Dexterra” is a registered trademark, and “Concert” and “The Business Mobility Company” are trademarks of Dexterra, Inc. Other trademarks referenced are the trademarks of their respective owners.

RELATED LINKS

Dexterra, Inc.

Multimedia Product Demos

Press Resource Center

Social Media Press Kit

Delicious Bookmarks for Dexterra

Addictomatic Buzz for Dexterra

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Dexterra Removes Barriers for Mobile Adoption and Growth with New Concert Mobile Platform Optimized for Enterprises and Wireless Carriers

Monday, November 17th, 2008

Dexterra Concert platform now available in separate editions to meet the specialized mobility needs of enterprises and carriers

Bothell, Wash. — November 17, 2008

  • Dexterra, Inc. is a leading provider of software to automate and manage mobile workforces.
  • Dexterra announced two new editions of its proven Dexterra Concert mobile development platform: the Dexterra Concert Enterprise Edition and Carrier Edition.
  • Both editions support the new fully integrated Dexterra Field Service Suite also announced today.
  • Dexterra Concert provides customers a single platform for mobile application development that integrates with enterprise back-office and legacy systems either behind corporate firewalls or as a hosted service from their wireless carrier.
  • Dexterra Concert supports all market-leading devices and mobile operating systems, including Windows Mobile®, RIM BlackBerry®, and Symbian OS.

Dexterra Concert Enterprise Edition
The new Dexterra Concert Enterprise Edition offers businesses optimized performance, reliability and security for their mobile applications, along with new benefits in provisioning and administration.

  • Dexterra Concernt now comes packaged in a streamlined version that simplifies deployment, provisioning and administration.
  • The enhanced capabilities of the new Concert Enterprise Edition combine optimized performance and reliability with patent-pending two-factor security features to verify both mobile users and their devices.
  • With the new enterprise edition, IT departments can use their existing infrastructure to deploy the Dexterra Concert Server securely behind their corporate firewalls to easily manage the communication between distributed mobile applications and backend data sources.

New Dexterra Concert Enterprise Edition features include:

  • A development environment that accelerates the creation of flexible, process-driven mobile applications
  • Prebuilt standards-based technology, database and application adapters for mobile integration with virtually all back-office systems
  • Support for multiple mobile devices, including RIM BlackBerry, Symbian OS and Windows Mobile devices
  • Internationalization and localization controls letting enterprises simultaneously operate mobile applications in multiple languages
  • Patented data management mechanism streamlining workflow and protecting enterprise information
  • Packaged training and enablement programs for accelerating mobile deployments
  • Access to the Dexterra DevNetwork partner ecosystem’s rapidly expanding catalog of off-the-shelf and customizable mobile applications

Dexterra Concert Carrier Edition
The new Dexterra Concert Carrier Edition delivers the full capabilities and benefits of the new enterprise edition with the added ability to scale to support millions of mobile subscribers while integrating seamlessly with service providers’ billing systems.

  • The carrier edition lets wireless service providers offer the Dexterra Concert Server and associated mobile applications in a hosted model to thousands of business customers, supporting millions of mobile workers.
  • The carrier edition also enables wireless service providers to facilitate access to customers’ business data without having to store it, making it easy to package mobile applications as a service. By using the new carrier edition service providers can now experience the many benefits of the enterprise edition, plus:
    • Support for mobile applications packaged and sold as billable services
    • Multi-tenant support with carrier-grade scalability to millions of subscribers
    • Customer care portal designed specifically for wireless carriers to comprehensively manage both services and subscribers
    • Connection management controls and a customizable reporting engine to bill at the application or service level
  • All mobile applications developed using Dexterra Concert will operate the same on any of the platform editions, allowing applications to be developed once and then made globally available through multiple distribution channels.
  • The Vodafone Application Service offers both a pre-packaged and a fully customized mobile application capability to business customers.

Availability
The new Dexterra Concert Enterprise and Carrier Editions are immediately available. For more information, please visit
www.dexterra.com.

MULTIMEDIA ELEMENTS
QUOTES

Rob O’Farrell, general manager of Mobile Platform and Tools at Dexterra

“The lack of mobile solutions specifically designed for the unique needs of enterprises and wireless carriers has been a limiting factor in mobile adoption and market growth. By creating separate editions of our Dexterra Concert platform, we meet the specialized mobility requirements of these two types of customers, accelerating their deployments, reducing overall costs, and increasing profits and productivity.”

Kitty Weldon, principal analyst, Current Analysis

“Enterprises are increasingly looking to reduce the costs and complex integration issues involved in mobile deployments, and Dexterra’s new Concert Enterprise Edition addresses the enterprise bottom line need for simplicity. Dexterra’s Concert Carrier Edition is a boon for service providers, opening new revenue streams through differentiated mobile service offerings that will increase the operator’s strategic value to their business subscribers.”

Mike Dunlap, director of IT, Parts Associates, Inc.

“The Dexterra Concert platform provides the flexible development environment and process-driven architecture that we required to build a
mobile sales management application that streamlines our field sales operations and integrates with our existing investments in Oracle’s PeopleSoft products. Although we started with processes that were 15 to 20 years old and heavily paper-based, we are now poised to continue to move forward with our mobile solution and adapt to meet the changing needs of our customers. I would even say that today we are ahead of the curve in technology adoption thanks, in large part, to working with Dexterra.”

Tony Bailey, head of Converged Solutions at Vodafone

“Built using the Dexterra Concert platform, the service supports a comprehensive mobile application strategy and differentiates Vodafone from other mobile network operators.”

About Dexterra
The business mobility company™. Dexterra provides a broad portfolio of mobile applications built on its open mobility platform, Dexterra Concert™, that enables businesses worldwide to manage and optimize their mobile workforces. Dexterra supports the largest selection of mobile devices and integrates with the widest range of enterprise back-office systems in use today. Dexterra’s end-to-end solutions help companies large and small experience rapid deployments, greater returns, higher customer and user satisfaction, and a longer lifespan over any other competing solution.

Dexterra has operations in the Americas, Europe, Middle East and Asia Pacific and a vast network of global partners including AT&T, IBM, Motorola, RIM and Telstra. For more information, visit www.dexterra.com.

©2008 Dexterra, Inc. All Rights Reserved. “Dexterra” is a registered trademark, and “Concert” and “The Business Mobility Company” are trademarks of Dexterra, Inc. Other trademarks referenced are the trademarks of their respective owners.

RELATED LINKS

Dexterra, Inc.

Multimedia Product Demos

Press Resource Center

Social Media Press Kit

Delicious Bookmarks for Dexterra

Addictomatic Buzz for Dexterra

CONTACT INFORMATION

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SYLVANIA Lighting Services Deploys Mobile SAP CRM Application Using Dexterra Concert™ Mobility Platform

Tuesday, November 4th, 2008

Dexterra Mobile Service Application Tightly Integrates with Enterprise SAP CRM and R3 Systems, Enabling Scalable, Real-Time Communication with Hundreds of Field Service Technicians throughout the United States

Bothell, Wash. — November 4 , 2008

  • Dexterra Inc., a leading provider of software to automate and manage mobile workforces, announced today that it has deployed the Dexterra Mobile Service application with SAP CRM adapters for SYLVANIA Lighting Services based on the Dexterra Concert mobility platform.
  • The new mobile solution integrates tightly with SYLVANIA’s enterprise SAP CRM and R3 systems, allowing the company to send real-time work orders and updates to hundreds of field service technicians dispatched across the United States.
  • In supporting the reality of business change, it has already proven its ability to easily scale as new employees are added and handle changes in mobile device types across the enterprise.
  • SYLVANIA Lighting Services, a subsidiary of OSRAM SYLVANIA, is the leader in lighting service and maintenance, with more than 40 years of industry experience.
  • The company’s 500 field technicians service thousands of customers each year, performing regular interior and exterior lighting inspections, as well as new installations and higher-efficiency lighting upgrades.
  • When SYLVANIA decided to replace its legacy field service application, a key requirement was that the new solution be integrated with the company’s SAP CRM and R3 systems.
  • They also needed a scalable solution that would not become obsolete if the mobile devices used by field personnel had to be replaced.
  • SYLVANIA’s field service application is a full-featured, highly sophisticated field service application that enables SYLVANIA’s field technicians to receive real-time CRM updates from the enterprise back office and adjust their job schedules accordingly.
  • They can also take immediate equipment inventories and account for non-billable business activities.
  • With less job information to enter manually and more enterprise CRM information available to them regularly, SYLVANIA’s field service technicians now have a productive workflow that lets them respond quickly to customer needs.
  • SYLVANIA began rolling out their Dexterra-based mobile solution on the AT&T network in April 2008 and completed the roll-out 4 weeks later.
  • To allow for scalability, SYLVANIA also has plans to roll the next generation Motorola Symbol device into the existing Dexterra platform.
  • Dexterra partnered with their service delivery partner Softechnologies to deploy the mobile service application and integrate the solution to OSRAM SYLVANIA’s SAP environment.
MULTIMEDIA ELEMENTS
QUOTES

Armand Gendreau, director of IT Projects and Core Application Support at OSRAM SYLVANIA

“SYLVANIA’s previous field service application was not integrated with our enterprise systems, which made it difficult to communicate with our technicians.  We wanted to be able to push enterprise information out to them on a real-time basis so they could service customers more efficiently. With Dexterra, we were finally able to leverage our SAP CRM and R3 systems while servicing our customers from anywhere in the U.S. using wireless technology.”

Abhi Ingle, vice president, Mobility Applications Consulting, AT&T Business Solutions.

“Mobile CRM is quickly becoming a defining capability for performance-driven field service organizations.  With the AT&T-certified Dexterra Field Service application, our enterprise customers can implement strategic mobility solutions to become more efficient while improving customer satisfaction. As SYLVANIA’s ‘go-to’ company for mobile applications consulting and networking services, we are committed to assisting them in accelerating their business performance.”

Suhas Uliyar, chief technology officer and general manager of Mobile Applications at Dexterra

“SYLVANIA joins a growing number of companies who are deploying Dexterra field service solutions to streamline business processes and gain a competitive advantage by enabling frontline users to take real-time, real business actions in the field.  These companies recognize that Dexterra provides the flexibility to easily integrate mobile applications with their existing back-office systems, such as SAP, and economically adapt their applications to stay ahead of changing business requirements and deliver immediate value and ROI for their organizations.”

About OSRAM SYLVANIA
OSRAM SYLVANIA is a leader in lighting solutions and specialty products that feature innovative design and energy saving technology. The company sells products for homes, businesses and vehicles primarily under the SYLVANIA brand name, and also under the OSRAM brand. Headquartered in Danvers, Mass., OSRAM SYLVANIA is the North American operation of OSRAM GmbH, a wholly owned subsidiary of Siemens AG. For more information, visit www.sylvania.com.

About Dexterra
The business mobility company™.  Dexterra provides a broad portfolio of mobile applications built on its open mobility platform, Dexterra Concert™, that enables businesses worldwide to manage and optimize their mobile workforces. Dexterra supports the largest selection of mobile devices and integrates with the widest range of enterprise back-office systems in use today. Dexterra’s end-to-end solutions help companies large and small experience rapid deployments, greater returns, higher customer and user satisfaction, and a longer lifespan over any other competing solution.

Dexterra has operations in the Americas, Europe, Middle East and Asia Pacific and a vast network of global partners including Accenture, AT&T, IBM, Motorola, RIM and Telstra. For more information, visit www.dexterra.com.

©2008 Dexterra, Inc. All Rights Reserved.  “Dexterra” is a registered trademark, and “Concert” and “The Business Mobility Company” are trademarks of Dexterra, Inc.

RELATED LINKS

Dexterra Press Center

Mobility PR Press Kit for Dexterra

Delicious Bookmarks for Dexterra

CONTACT INFORMATION

 

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Advansys Releases New Version of Popular Archive To Go at GWAVACon

Tuesday, January 29th, 2008

GWAVACon, San Diego, Calif. — January 29, 2008 — Advansys has announced a new version of its best-selling Archive To Go for GroupWise.

The “on-demand” user-driven product provides a reliable and easy way for administrators to export a GroupWise mailbox and personal archives to a searchable portable format which doesn’t require the GroupWise Client. Common uses include making the primary mailbox and GroupWise personal archives portable, backing up inactive accounts and private data removal to reduce storage costs and legal discovery.

Version 1.5 adds even more control over archiving capabilities than the previous version, such as date range and private item filtering, folder selection, custom archive naming improved user interface and enterprise access features.

“Exporting GroupWise data for archiving purposes is a no-brainer with Advansys Archive To Go. It’s the default standalone archiving tool for us,” said Roel van Bueren, CEO of ROVABU Networks and Custom-R-Tools. “Archive To Go is the premiere archiving tool for the GroupWise space.”

These new features make it easy to create and distribute specialized, searchable knowledge bases from a collection of GroupWise messages, such as the GroupWise Resource Archive, which comprises many years worth of searchable NGWList digest messages (http://www.novell.com/coolsolutions/tip/16569.html).

“What makes Archive To Go 1.5 different from our competition is that instead of another full-time archiving product, it offers a high-quality on-demand publishing/archiving solution,” said Gregory Bell, CEO, Advansys. “Administrators often use the enterprise mode but it can also be rolled out to users for creating their own archives.”

Archive To Go also integrates with key GWAVA products, such as Reload, Reveal, Redline and Vertigo.

Advansys plans on releasing further Archive To Go extensions, which offer the ability to restore Advansys Portable Messages back into GroupWise and conversion to HTML and Microsoft Outlook PST formats. Advansys will deliver the premiere demonstration the Microsoft Outlook PST converter at GWAVACon San Diego.

About Advansys
Advansys Pty Limited, established in 1989, is an Australian software development house and Novell Technology Partner specializing in innovative business solutions. Building on a solid foundation of enterprise automation and productivity enhancement systems, Advansys has developed solutions for Novell GroupWise® for more than fourteen years, resulting in a deep understanding of the GroupWise product and its market.
As recognized experts in GroupWise development, customization and systems integration, Advansys team members are regular speakers at international GroupWise events, including GWAVACons worldwide, Novell BrainShare and the GroupWise Advisor Summits.

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