MobilityWire

Dexterra®, a leading provider of software to automate and manage mobile workforces, today announced the panel participants for “Achieving Mobile Success in Challenging Times,” the first of three webinars in the Field Service Survival webinar series from Mobile Enterprise magazine. Joining Dexterra to cosponsor this webinar series are AT&T, Microsoft and Motorola.

When: Tuesday, December 16, 2008, 2:00p.m. ET (19:00 GMT)

Where: To register for the webinar visit: www.dexterra.com/cmpgs/0812-fssurvival-webseries.php

Who: Editor in Chief of Mobile Enterprise magazine Susan Nunziata will moderate a panel which includes Doug Karlson, vice president and general manager of field engineering at ADP Dealer Services, and William McNeill, senior research associate, AMR Research.

What: How ADP Dealer Services improved customer service and boosted their bottom line through automating and optimizing the entire work order lifecycle with an enterprise mobility solution. ADP’s mobility solution built using Dexterra’s mobile service applications and the Dexterra Concert™ mobile development platform runs on the AT&T network and uses Motorola devices running the Windows Mobile operating system.

Why: With the increased demand from customers interested in extending the lives of their capital investments, service organizations are feeling the pressure to manage their maintenance and service programs more efficiently so that they can make the most of the potential increase in revenue. In order to do this, service organizations must maintain a high level of service while keeping costs low. Mobilizing their field service workers plays a large part in increasing the efficiency of operations, maximizing productivity, improving customer satisfaction and lowering overall costs.

• Dexterra, Inc. is a leading provider of software to automate and manage mobile workforces.
• Dexterra announced the Dexterra Field Services Suite, its new field service solution for automating enterprises’ mobile service operations.
• Leveraging its patent-pending technology and combining schedule and dispatch, mobile service and mobile tracking into a tightly integrated package, Dexterra is delivering an easy to deploy end-to-end solution for field service automation that reduces costs across the board – from fuel to labor – critical in today’s economy.
• The Dexterra Field Service Suite enables enterprises to easily:
• Optimize scheduling and dispatch using intelligent engines, robust business rules and simplified user experience
• Deploy localized mobile field service applications in multiple languages
• Track both employees and vehicles in real-time using location-based services (LBS)
• This new mobile-centric field service suite combines updated versions of Dexterra Mobile Command Center®, Dexterra Mobile Service and Dexterra Mobile Tracker and is available in conjunction with the new enterprise and carrier editions of the Dexterra Concert mobile platform, also announced today.
• These key components of the Dexterra Field Service Suite are used by many of the world’s most innovative enterprises across a broad number of industries and geographies, including ADP Dealer Services, Safelite AutoGlass, Source Refrigeration, Telstra, Verizon Communications and Virgin Media.
• Prior to deploying Dexterra field service solutions, Source Refrigeration’s field service force was completely paper based.

Real-Time Field Optimization

• Dexterra Mobile Command Center (MCC) automates scheduling, dispatching and mobile resource monitoring throughout the work order lifecycle.
• The MCC system generates, provisions, books and optimally schedules both short- and long-cycle work orders. By taking into account that fieldwork is inherently mobile, highly dynamic, event-driven and location-based, Dexterra’s unique approach displays in real-time all resource and work order status changes on the dispatch board.
• Should scheduling conflicts occur, the application engine can instantly alert the dispatcher, providing suggested actions for quick resolutions.
• Unlike other enterprise scheduling or workforce management applications, Dexterra MCC has a multi-tenant, Web 2.0 architecture that provides a more cost-effective and centralized solution for multinational, multiregional enterprises.
• Dexterra MCC’s software-as-a-service (SaaS) environment allows business users to quickly configure and deploy their mobile business processes and rules using web-based tools.  This SaaS approach also makes it simple to localize a mobile application into multiple versions for various regions, currencies and languages.

Transforming the Mobile Worker

• The Dexterra Mobile Service has been similarly enhanced.
• Dexterra Mobile Service runs on a wide range of mobile devices, providing process-rich data that allows field service personnel to receive, accept, update and complete work orders efficiently whether they are connected to the enterprise network or working off line.
• New capabilities include:
• Rapid out-of-the-box deployments
• An intuitive interface and workflow designed to work the way field workers do
• Support of field service best practices and enforcement of business rules and work processes, ensuring consistent service delivery
• The highest level of security in the industry to keep data safe and secure
• Adaptability to changing field conditions so businesses can respond more efficiently

Global Tracking from a Single Location

• Dexterra Mobile Tracker software includes integrated Global Positioning System (GPS) satellite technology that captures location coordinates allowing dispatchers to monitor employees and vehicles in real-time.
• It can be globally deployed behind the firewall allowing enterprises to track metrics such as mileage, distance, speed and geofence violations from a single location.
• By continually tracking mobile resources, administrators can also create and graphically display moving bread-crumb trails for continued optimization and further analysis.
• These real-time tracking features allow enterprises to reduce fuel and insurance costs while enhancing public safety and employee productivity.
• Additional features and capabilities include:
• 100 percent web-based; requiring only a browser to view mobile employees and vehicles
• Web 2.0 architecture, enabling centralized enterprise deployments or multi-tenant hosted services
• Flexible deployment using any GPS- or cellular LBS-enabled device
• Operates with both mobile devices and black boxes

Field Service Starter Kit

• Dexterra is committed to helping customers mobilize and automate their field service organizations as quickly, smoothly and cost-effectively as possible. 
• To make this a reality, Dexterra is offering a Field Service Starter Kit that eliminates any reason not to immediately mobilize disconnected field service organizations.
• Designed for medium-sized and enterprise businesses, the starter kit provides a pre-packaged Dexterra Mobile Service offering that includes common service policies, workflow, features and back-office integration compiled from Dexterra’s many mobile service deployments around the world.
• Using the Field Service Starter kit, field organizations can be mobilized in a matter of weeks with minimal resources and operational disruptions.
• Through this unique offering, businesses can quickly experience the benefits of a mobilized organization and its rapid ROI, along with a solution designed for long-term low TCO.

Availability

• Dexterra’s fully integrated field service suite, including the latest versions of Dexterra Mobile Command Center, Dexterra Mobile Service and Dexterra Mobile Tracker, runs on the new Dexterra Concert Enterprise and Carrier Editions, also announced today.
• The field service suite will be available in December 2008, and each of the field service applications in the suite will also be available separately.
• Dexterra Concert Enterprise and Carrier Editions are available immediately. For more information please visit www.dexterra.com.

• Dexterra, Inc. is a leading provider of software to automate and manage mobile workforces.
• Dexterra announced two new editions of its proven Dexterra Concert mobile development platform: the Dexterra Concert Enterprise Edition and Carrier Edition.
• Both editions support the new fully integrated Dexterra Field Service Suite also announced today. 
• Dexterra Concert provides customers a single platform for mobile application development that integrates with enterprise back-office and legacy systems either behind corporate firewalls or as a hosted service from their wireless carrier.
• Dexterra Concert supports all market-leading devices and mobile operating systems, including Windows Mobile®, RIM BlackBerry®, and Symbian OS.

Dexterra Concert Enterprise Edition
The new Dexterra Concert Enterprise Edition offers businesses optimized performance, reliability and security for their mobile applications, along with new benefits in provisioning and administration.

• Dexterra Concernt now comes packaged in a streamlined version that simplifies deployment, provisioning and administration.
• The enhanced capabilities of the new Concert Enterprise Edition combine optimized performance and reliability with patent-pending two-factor security features to verify both mobile users and their devices.
• With the new enterprise edition, IT departments can use their existing infrastructure to deploy the Dexterra Concert Server securely behind their corporate firewalls to easily manage the communication between distributed mobile applications and backend data sources.
• New Dexterra Concert Enterprise Edition features include:
• A development environment that accelerates the creation of flexible, process-driven mobile applications
• Prebuilt standards-based technology, database and application adapters for mobile integration with virtually all back-office systems
• Support for multiple mobile devices, including RIM BlackBerry, Symbian OS and Windows Mobile devices
• Internationalization and localization controls letting enterprises simultaneously operate mobile applications in multiple languages
• Patented data management mechanism streamlining workflow and protecting enterprise information
• Packaged training and enablement programs for accelerating mobile deployments
• Access to the Dexterra DevNetwork partner ecosystem’s rapidly expanding catalog of off-the-shelf and customizable mobile applications

Dexterra Concert Carrier Edition
The new Dexterra Concert Carrier Edition delivers the full capabilities and benefits of the new enterprise edition with the added ability to scale to support millions of mobile subscribers while integrating seamlessly with service providers’ billing systems.

• The carrier edition lets wireless service providers offer the Dexterra Concert Server and associated mobile applications in a hosted model to thousands of business customers, supporting millions of mobile workers.
• The carrier edition also enables wireless service providers to facilitate access to customers’ business data without having to store it, making it easy to package mobile applications as a service. By using the new carrier edition service providers can now experience the many benefits of the enterprise edition, plus:
• Support for mobile applications packaged and sold as billable services
• Multi-tenant support with carrier-grade scalability to millions of subscribers
• Customer care portal designed specifically for wireless carriers to comprehensively manage both services and subscribers
• Connection management controls and a customizable reporting engine to bill at the application or service level

• All mobile applications developed using Dexterra Concert will operate the same on any of the platform editions, allowing applications to be developed once and then made globally available through multiple distribution channels.
• The Vodafone Application Service offers both a pre-packaged and a fully customized mobile application capability to business customers.

 Availability
The new Dexterra Concert Enterprise and Carrier Editions are immediately available. For more information, please visit
www.dexterra.com.

• Dexterra Inc., a leading provider of software to automate and manage mobile workforces, announced today that it has deployed the Dexterra Mobile Service application with SAP CRM adapters for SYLVANIA Lighting Services based on the Dexterra Concert mobility platform.
• The new mobile solution integrates tightly with SYLVANIA’s enterprise SAP CRM and R3 systems, allowing the company to send real-time work orders and updates to hundreds of field service technicians dispatched across the United States.
• In supporting the reality of business change, it has already proven its ability to easily scale as new employees are added and handle changes in mobile device types across the enterprise.
• SYLVANIA Lighting Services, a subsidiary of OSRAM SYLVANIA, is the leader in lighting service and maintenance, with more than 40 years of industry experience.
• The company’s 500 field technicians service thousands of customers each year, performing regular interior and exterior lighting inspections, as well as new installations and higher-efficiency lighting upgrades.
• When SYLVANIA decided to replace its legacy field service application, a key requirement was that the new solution be integrated with the company’s SAP CRM and R3 systems.
• They also needed a scalable solution that would not become obsolete if the mobile devices used by field personnel had to be replaced.
• SYLVANIA’s field service application is a full-featured, highly sophisticated field service application that enables SYLVANIA’s field technicians to receive real-time CRM updates from the enterprise back office and adjust their job schedules accordingly.
• They can also take immediate equipment inventories and account for non-billable business activities.
• With less job information to enter manually and more enterprise CRM information available to them regularly, SYLVANIA’s field service technicians now have a productive workflow that lets them respond quickly to customer needs.
• SYLVANIA began rolling out their Dexterra-based mobile solution on the AT&T network in April 2008 and completed the roll-out 4 weeks later.
• To allow for scalability, SYLVANIA also has plans to roll the next generation Motorola Symbol device into the existing Dexterra platform.
• Dexterra partnered with their service delivery partner Softechnologies to deploy the mobile service application and integrate the solution to OSRAM SYLVANIA’s SAP environment.