MobilityWire

GWAVA introduces Retain^TM for BlackBerry Enterprise Server, the first clientless text message archiving solution, solving compliance requirements on the popular mobile platform

MONTREAL, QUEBEC – December 17, 2007

Why Retain is important in the enterprise

• New compliance regulations require enterprises to track all text communication by their employees. Unlike email messages that pass through a mail server making them easy to archive and audit, text messages are sent directly from one device to another over the networks of wireless service providers, making archiving and auditing messages extremely challenging for IT departments.
• Retain for BlackBerry Enterprise Server helps solves this challenge by archiving text messages, letting enterprises comply with regulations for preserving text communication without affecting employees’ ability to utilize all the text messaging functionality of the Research In Motion® (RIM) BlackBerry.

No client software needed

• Retain is installed directly on the BlackBerry Enterprise Server and requires no client software for the BlackBerry device. Without a client, Retain does not use any memory or processing resources on the device, eliminating any impact on the device’s performance and making the solution tamper-proof by individual end-users. The server-side solution eliminates the need for IT departments to “touch” every BlackBerry device deployed, repaired or replaced within the enterprise, saving time and expense.

How and where Retain works

• The Retain Archive Viewer is installed on one or several workstations allowing administrators to easily audit the database. Retain works on both the common short message service (SMS) text messages used for mobile phone-to-mobile phone messaging, as well as BlackBerry-specific personal identification number (PIN) form of text messages that allow one BlackBerry user to send a message directly to another BlackBerry.
• The Retain agent collects the information contained in the countless files of SMS, PIN and phone log information and imports them into a SQL database. Organizations can then create comprehensive audit trails and quickly and easily access this information for any necessary investigations.

Powerful searching and archiving

• All data archived by Retain is completely searchable down to the most granular level of detail from the Archive Viewer. In addition to its search functions, Retain can also alert administrators when certain keywords appear in real time text communication. Auditing PIN, SMS text messages and phone logs that previously took weeks to perform can now be completed quickly.

Storage

• Retain’s archives use a small amount of hard drive space to keep data for an entire enterprise. A medium-sized business can store its whole BlackBerry text message archive for all employees using only a few gigabytes.

MULTIMEDIA ELEMENTS

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GWAVA Retain for BlackBerry Enterprise Server Demo

GWAVA Retain for BlackBerry Enterprise Server Chalk Talk

QUOTES

Charles Taite, CTO of GWAVA

“Apart from voice, texting is the most popular method of mobile communication, so addressing associated compliance issues is of paramount concern for organizations that issue BlackBerry smartphones to their employees. This simple and fast form of communication has become a vital business tool used by virtually everyone with a mobile phone. Retain provides the means for organizations running BlackBerry Enterprise Server to ensure that they can collect and audit all their mobile text communications, not just email.”

Kathryn Weldon, Principal Analyst for Enterprise Mobility at Current Analysis

“IT departments racing to meet compliance mandates often have difficult compromises to make. Text messaging may be viewed as an essential business tool by employees, but IT departments that need to install software on hundreds or thousands of devices may opt instead to switch off such messaging functions. GWAVA Retain for BlackBerry addresses this dilemma head-on by developing a clientless, server-side archiving solution that installs quickly and brings an entire enterprise BlackBerry deployment into compliance, saving IT departments time and expense while eliminating end-user tampering.”

About GWAVA
For more than six years GWAVA has developed security and policy compliance solutions for enterprise data communications. GWAVA solutions are in use today by over seven million employees at 3,700 medium to large enterprises in more than 60 countries around the world. GWAVA is a member of the BlackBerry® ISV Alliance program and develops security solutions for the BlackBerry Enterprise Server. Founded in 2001, GWAVA has offices throughout Canada, the United States, Europe and Asia Pacific. For more information visit www.gwava.com.

The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited.

RELATED LINKS

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CONTACT INFORMATION

• John Chilson (Agency)
  Mobility Public
  Relations
  +1 503 343 4133 (office)
  jmchilson (Skype)
  Email: gwava@mobilitypr.com
  Website: http://www.gwava.com
  Press kit: http://gwava.mobilitypr.com

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GWAVA | BlackBerry | RIM | RIMM | Research in Motion | email compliance | text messaging | text messages | texting | archiving | auditing | archiving and auditing | mobile phone | SMS | PIN | data management | IT services | information technology | Sarbanes-Oxley | SOX | H.I.P.P.A. | compliance | policy enforcement | CIO | IT department

Aicent eXchange services deliver GRX and CRX services for WorldCell’s Inter-Standard Roaming Service for wireless carriers.

SAN JOSE, CALIF. — OCTOBER 17, 2007

• WorldCell, a leading provider of turnkey technology solutions to wireless operators, has selected two of Aicent’s Roaming eXchange services for the company’s inter-standard data roaming offering.
• WorldCell’s Inter-Standard Roaming (ISR) service allows travelers with service on one type of cellular phone network to use data services such as email and mobile Internet on their mobile phones when using cellular networks of a different type, greatly extending their ability to stay connected worldwide.
• Aicent’s CDMA Roaming eXchange (CRX) and GSM Roaming eXchange (GRX) services are critical components of WorldCell’s network architecture,
• Aicent’s eXchange services give WorldCell global reach for inter-standard roaming between networks based on CDMA – the most popular mobile standard in North America – and GSM – the most popular mobile standard in the rest of the world.
• WorldCell’s ISR is the industry’s first fully hosted solution offering with integrated GSM roaming footprint, consolidated billing and clearing functionality, thanks in large measure to Aicent’s technology.
• Aicent’s CRX and GRX services connect to CDMA and GSM operators worldwide with quality connections and the ability to provision these connections quickly and reliably.
• Aicent’s eXchange services offer mobile operators highly-scalable solutions for roaming, authentication and network interconnectivity.
• Both Aicent’s CRX and GRX services are cost-efficient solutions that enable CDMA and GSM operators to offer a high-performance worldwide data roaming services with secured private IP network infrastructure and world class support.

MULTIMEDIA ELEMENTS

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QUOTES

Lokdeep Singh, vice president of engineering at WorldCell.

“Wireless operators understand that people depend on their mobile phones just as much when they are traveling as they do when they are in their home town on their home networks. But just as much as they depend on their phones, they also expect them to simply work when they turn them on, which is why inter-standard roaming is an essential service for wireless operators to provide their customers. WorldCell evaluated and tested a great deal of technology before determining which to integrate with our Inter-Standard Roaming service. We found that Aicent’s CRX and GRX roaming eXchange services were some of the most scalable and reliable on the market.”

About Aicent, Inc.
Serving more than one billion mobile users around the world, Aicent Inc. is a leading provider of data network services and solutions for global mobile operators. To enable interoperability between Aicent customers and other networks, Aicent operates one of the world’s largest GPRS and 3G network exchanges, connecting to over 50 operators, including four of the world’s five largest. Through extensive peering arrangements, the Aicent network reaches nearly all GPRS/3G operators around the world. Aicent also operates integrated mobile messaging services, including one of world’s first and largest multimedia messaging exchange, and offers other value-added services to help carriers maximize revenue opportunities. Founded in 2000 and headquartered in San Jose, California, Aicent has regional offices in Americas, Asia Pacific and Europe. For more information, please visit: www.aicent.com.

RELATED LINKS

About Aicent
Aicent Website

Products and Services
Aicent’s products and services for mobile operators

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Bookmarks for Aicent in Del.icio.us

WorldCell Roaming Service Bureau
WorldCell service using Aicent CRX and GRX

CONTACT INFORMATION

• John Sidline (Agency)
  Mobility Public Relations
  +1-503-946-3311 (office)
  drjohnnyspin (Skype)
  drjohnnyspin (Yahoo!)
  drjohnnyspin@hotmail.com (MSN)
  Email: aicent@mobilitypr.com
  Web site: http://www.mobilitypr.com

Technorati Tags: Aicent | SMS | eXchange | roaming | data roaming | CRX | GRX | international roaming | mobile phone | cell phone | wireless | WorldCell | inter-standard | inter-standard roaming

Aicent technology enables mobile operators in any country to let subscribers send and receive text messages in Chinese, Japanese and Korean.

SAN JOSE, CALIF. — SEPTEMBER 17, 2007

• Aicent, Inc. today announced support for Asian languages – such as Chinese, Japanese and Korean – in its SMS eXchange Service for mobile operators.
• Especially important for operators serving large Asian ethnic communities outside of Asia, this advanced language support lets subscribers write text messages in Asian languages and have them accurately delivered to recipients in other countries regardless of their service provider.
• Without such support, short message services (SMS) perceive a Korean message, for example, as having been written in English resulting in the recipient receiving an unintelligible string of characters rather than a coherent message.
• The research firm IDC finds that 65 percent of mobile users in Asia – where country-by-country mobile phone service adoption often exceeds 90 percent – send at least one text message daily.
• Increasingly, mobile phone manufacturers are adding multi-language support that includes Asian languages.
• The telecommunications industry uses “single-byte” alphabets, used for English and many Western European languages, as the default character set for SMS communications.
• Chinese, Japanese and Korean are “double-byte” languages.
• Because each double-byte character uses twice the memory as characters in single-byte alphabets, text messages composed in double-byte languages require a different method for processing.
• Even if both the sender and recipient’s handsets support Asian characters, the network must likewise possess double-byte language support or the recipient will receive a meaningless string of characters instead of the intended coherent message.
• The Aicent SMS eXchange Service allows mobile operators to easily support subscribers wishing to send messages in either single-byte or double-byte character sets.

MULTIMEDIA ELEMENTS

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QUOTES

Danilo J. Mojica,
Head of the Wireless Consumer Division of SMART, the largest mobile operator in the Philippines

“SMART understands our subscribers often send text messages in different languages to people in other countries, and we wanted to offer our large Korean population a service that lets them send and receive text messages in their mother tongue. Because sending text messages in multiple languages to people not on SMART’s network presented us with complex transcoding challenges, we chose Aicent to power our Korean SMS service. Aicent’s SMS eXchange Service with support for Asian languages made turning up SMART’s Korean SMS service very fast and easy.”

About Aicent, Inc.
Serving more than one billion mobile subscribers, Aicent Inc. provides data network, messaging and roaming solutions to more than 100 mobile operators worldwide. Aicent enables interoperability between its customers and other carriers by operating one of world’s largest GRX networks. Through extensive direct connections and peering arrangements, the Aicent network reaches nearly all 2.5G/3G operators across the globe. Aicent also operates integrated mobile messaging services, including one of the world’s first and largest multimedia messaging exchanges, and offers other value-added services that help carriers maximize revenue opportunities. Founded in 2000 and headquartered in San Jose, Calif., Aicent has regional offices in Americas, Asia Pacific and Europe. For more information, please visit: www.aicent.com.

RELATED LINKS

About Aicent
Aicent Website

Products and Services
Aicent’s products and services for mobile operators

Del.icio.us Bookmarks
Bookmarks for Aicent in Del.icio.us

CONTACT INFORMATION

• John Sidline (Agency)
  Mobility Public Relations
  +1-503-946-3311 (office)
  drjohnnyspin (Skype)
  drjohnnyspin (Yahoo!)
  drjohnnyspin@hotmail.com (MSN)
  Email: aicent@mobilitypr.com
  Web site: http://www.mobilitypr.com

Technorati Tags: Aicent | SMS | eXchange | Asian | Chinese | Japanese | Korean | Asia | single byte | double byte | single-byte | double-byte | language | languages | text messaging | text message | mobile phone | cell phone | wireless