MobilityWire

Armand Gendreau, director of IT Projects and Core Application Support at OSRAM SYLVANIA

“SYLVANIA’s previous field service application was not integrated with our enterprise systems, which made it difficult to communicate with our technicians.  We wanted to be able to push enterprise information out to them on a real-time basis so they could service customers more efficiently. With Dexterra, we were finally able to leverage our SAP CRM and R3 systems while servicing our customers from anywhere in the U.S. using wireless technology.”

Abhi Ingle, vice president, Mobility Applications Consulting, AT&T Business Solutions.

“Mobile CRM is quickly becoming a defining capability for performance-driven field service organizations.  With the AT&T-certified Dexterra Field Service application, our enterprise customers can implement strategic mobility solutions to become more efficient while improving customer satisfaction. As SYLVANIA’s ‘go-to’ company for mobile applications consulting and networking services, we are committed to assisting them in accelerating their business performance.”

Suhas Uliyar, chief technology officer and general manager of Mobile Applications at Dexterra

“SYLVANIA joins a growing number of companies who are deploying Dexterra field service solutions to streamline business processes and gain a competitive advantage by enabling frontline users to take real-time, real business actions in the field.  These companies recognize that Dexterra provides the flexibility to easily integrate mobile applications with their existing back-office systems, such as SAP, and economically adapt their applications to stay ahead of changing business requirements and deliver immediate value and ROI for their organizations.”