“Omni is excited to announce the public beta of Riva CRM Integration for GroupWise – Desktop Edition,” said Aldo Zanoni, CEO and Managing Director of Omni. “Companies need to be able to deliver agile business information to their key employees. Riva CRM Integration for GroupWise integrates GroupWise into the heartbeat of a business – its CRM.”
Riva CRM for GroupWise – Desktop Edition provides transparent synchronization between GroupWise and SugarCRM (Community Edition, Professional Edition and Enterprise Edition), Microsoft Dynamics CRM and Salesforce CRM. Riva delivers bi-directional synchronization of accounts, contacts, appointments, tasks, notes and phones calls. CRM quotes and opportunity summaries are also available in GroupWise.
“What customers appreciate most about Riva,” continued Zanoni, “is that the synchronization process is transparent to the end user. Riva extends the value of GroupWise and the CRM investment because the synchronized information is available from all GroupWise clients: Linux, Macintosh, Windows, WebAccess, BlackBerry devices and GroupWise Mobile Server mobile devices. By extending CRM information to all GroupWise clients, employees are “CRM information-connected” all the time. Employees can work in GroupWise or the CRM and don’t have to worry about having to copy and paste information from one to the other. A phone number change in the GroupWise address book is updated in the CRM. A task that gets marked as completed on a BlackBerry gets marked as completed in the CRM.”
“What got us excited about Omni’s CRM Integration for GroupWise is the fact that it’s transparent. All critical CRM information is available to us whether we are working in GroupWise on Linux, Windows, Macintosh, WebAccess or on our BlackBerry and GroupWise Mobile Server devices,” said Brian Ogden from Switchdesk. “Having CRM information available on our mobile devices without having to install any special software on them is a tremendous benefit to our sales and management staff. As a Linux shop, we look forward to the next release of Riva so our customers can run Riva Desktop Edition on Linux desktops. Our company believes Riva CRM integration will revolutionize how we and our GroupWise customers do business.”
Riva CRM Integration for GroupWise version 1.3 will include provide transparent email integration between the CRM and GroupWise. Emails sent from SugarCRM, Microsoft Dynamics CRM or Salesforce will be available as Sent Items in user GroupWise accounts and vice versa.
Riva CRM Integration for GroupWise is part of the larger Riva platform that allows virtually all third-party applications to integrate with GroupWise.
About Omni Technology Solutions
Omni, The GroupWise Integration CompanyTM, delivers a portfolio of management, security, mobility, messaging and Novell Linux Desktop software products that provide integration for enterprise users of Novell GroupWise, SUSE Linux, and mixed Novell and Microsoft networks. www.omni-ts.com
CEO, Managing Director
Omni Technology Solutions, Inc.
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