International Customer Management Institute honors Noe with prestigious award for excellence in customer service at Global Call Center Awards
TROY, Mich– MobilityWire® – May 29, 2013
North American Bancard (www.nabancard.com), an industry leader in credit card processing, congratulates Noe Vazquez, a star member of the company’s customer service and retention team, for being awarded the honor of Best Call Center Agent at the 2013 International Customer Management Institute (ICMI) Global Call Center Awards.
The ICMI (www.icmi.com), a leading global provider of resources for customer management professionals, presents the ICMI Global Call Center of the Year Award to companies, contact centers and individuals in the customer management industry. For over 10 years ICMI has organized and managed the awards program. Due to the growing success and popularity of the program, the awards evolved into a larger celebration for 2013, held May 14, in Seattle, Washington. Winners were selected by the ICMI’s Elite Selection Committee and included companies like Wells Fargo Bank, Cars.com and Hyatt Hotels.
“As a member of the NAB customer support team for the past six years, Noe has repeatedly proven himself as a motivated individual who is committed to improving the overall customer experience for our merchants while driving operational efficiencies across the company,” said Terri Harwood, chief operating officer of North American Bancard. “We congratulate Noe on his achievements, which we believe represent the efforts of all of NAB’s customer service and support teams and their unyielding commitment to our merchant customers.”
Noe Vazquez is a bilingual Customer Solutions Associate with the Customer Solutions Team, commonly referred to as a Retention team, within North American Bancard’s call center. In his tenure with North American Bancard Noe has set a new standard for existing team members and made new team members excited to reach his level of success. He was named Employee of the Month eight times in 2012, an honor calculated based on the percentage of goal achievement in five categories: inbound call volume, outbound call volume, reactivated merchant accounts, retained accounts, and account conversion, all while maintaining exceptional quality scores. Noe trains and coaches new associates and his calls are used to coach existing associates on a weekly basis. In addition to his valuable training input Noe has made suggestions to streamline processes, and even implemented changes around a paperless initiative the company took on, which saved 5,000 sheets of paper and seven man hours per week.
As a pioneering payments solution provider, North American Bancard has remained dedicated to providing 24/7 customer service and support via phone, email, and live chat out of the company’s Detroit call center, supplying critically needed jobs in the area while providing NAB, and most recently PayAnywhere customers, with high touch customer service and support.
About North American Bancard
Headquartered in Troy, Michigan, North American Bancard is a multi-faceted payment solutions provider dedicated to providing the latest technology as well as committing to the highest service levels. As a registered MSP/ISO since 1992, North American Bancard provides its clients with a full suite of products and services including Credit, Debit, EBT, Check Conversion and Guarantee, ATM, Gift and Loyalty Cards and Online Payment Gateway solutions. NAB processes over $13 billion in electronic transactions annually for over 230,000 merchants nationwide. For more information, visit www.nabancard.com.
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