Mixed Signals Maximizes Subscribers’ Quality of Experience at ANGA Cable Show 2009

Mixed Signals’ Sentry Content Monitoring Solution Enables Cable Operators to ensure a superior Quality of Experience for subscribers

Mixed Signals

Here at its booth at the ANGA Cable Show 2009, Mixed Signals, Inc., the leading provider of digital content monitoring solutions, is demonstrating the latest features of its award-winning Sentry® content monitoring solution, including its innovative Perceptual Scoring System and Executive Reporting Package. These new features build on Sentry’s already comprehensive content monitoring capabilities, enabling cable television operators to quickly identify and resolve video and audio errors that degrade subscribers’ quality of experience (QoE).

“As competition grows between European cable, satellite and IPTV service providers, a top priority is to not only win but also to retain subscribers,” said Eric Conley, CEO of Mixed Signals. “Sentry, along with our new Perceptual Scoring System and Executive Reporting Package, enables these service providers to deliver an exceptional quality of experience to their subscribers, which in return increases customer satisfaction while also reducing operating expenses.”

With its new Perceptual Scoring System, Sentry – unlike other solutions – measures how video and audio errors impact the subscriber experience. This unprecedented analysis allows operators to determine the errors that require immediate attention to preserve subscriber satisfaction. The Perceptual Scoring System does its analysis by taking into account human visual and auditory responses to gauge a subscriber’s frustration level over video and audio impairments. The real-time, 24/7 system detects, tracks and reports on a variety of subscriber impacting events including video tiling, frozen video and loss of audio simultaneously in literally hundreds of high definition (HD) and standard definition (SD) programs in either the MPEG-2 or MPEG-4/H.264 video formats. The system can determine which type of error is occurring, on which programs and the severity of the issue from the subscribers’ viewpoint.

Another new feature of Sentry is its Executive Reporting Package which can automatically provide engineers and executive staff alike with the information most relevant to them when they want it. Coupled with Sentry’s new Perceptual Scoring System, operators now have the most accurate means of verifying the quality of service they are providing to their subscribers. The new Executive Reporting capability is particularly helpful in capturing detailed QoE information that quickly highlights the top offending programs and/or locations. The new reporting capabilities allow each user to generate customized reports that provide as much or as little detail as required, from monthly high level reports for executive staff to immediate notices for technicians as incidents occur.

About Mixed Signals
Mixed Signals provides the most comprehensive and scalable digital content monitoring solutions from the source to the edge including digital services, transport streams, ad insertion, switched digital video, video on demand and interactive content. Mixed Signals’ innovative products offer unparalleled visibility into video streams and digital services in real time. The Company’s products are known for their ease of use and deliver critical intelligence about overall network transport stream behavior, trending analyses, and actionable alerts when anomalies are detected. More than any other product on the market today, Mixed Signals monitoring solutions enable cable and satellite television operators, broadcasters, content aggregators and IPTV providers to simplify deployments of new services and applications, and to future-proof and maximize the return on the investment in their digital networks.

For more information visit www.mixedsignals.com or call 310.227.8620.


John Giddings
Mobility Public Relations
Work: +1-650-353-4330
Mixed Signals Press Kit: http://mixedsignals.mobilitypr.com

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