Sentry Enables European Video Service Providers to Ensure a Superior Quality of Experience for Subscribers
COLOGNE, GERMANY– MobilityWire® – April 30, 2010
Mixed Signals, the leading provider of digital content monitoring solutions, and its European reseller ANEDIS are showing the latest capabilities of Mixed Signals’ award-winning Sentry® content monitoring solution here at ANGA 2010 in booth K11.
The demonstrations include:
- Loudness monitoring. Sentry can identify audio volume issues in programming and commercials across an entire programming line-up, giving video service providers the critical information necessary to quickly fix dramatic volume changes that occur during channel changes and when commercials run.
- Audio and Video QoE Scoring System. This new capability takes into account human visual and auditory responses to gauge a subscriber’s frustration level over video and audio impairments. The real-time, 24/7 system detects, tracks and reports serious video errors, such as video tiling, black and frozen screen, simultaneously in literally hundreds of compressed HD and SD programs. This unparalleled analysis allows service providers to determine the errors that require immediate attention to ensure an exceptional quality of experience (QoE) for subscribers.
- Trigger Program Capture. This feature records video and audio errors as they occur, which can speed their diagnosis and repair. When the Audio and Video QoE Scoring System identifies deterioration in program quality of a pre-determined severity, the Trigger Program Capture feature automatically records the program. The captured video can then be easily retrieved by headend technicians to be sent to encoder or multiplexer vendors for product adjustments.
- Reason Codes. This enhancement to the Audio and Video QoE Scoring System provides added detail to show the causes of impairment behind a particular QoE score. Reason Codes, together with Sentry’s unprecedented ability to detect video and audio quality errors, gives a more complete picture of particularly complex and recurring QoE issues, which enables more accurate and quicker diagnoses and repairs.
In addition to its demonstrations, Mixed Signals’ Senior Vice President of Global Sales and Marketing, Dan Donnelly, will review the importance of content monitoring in his presentation “Content Monitoring – The Key to Measuring Quality and Ensuring Subscriber Satisfaction.” This presentation is part of the “Fibre – Handling the Increasing Capacity” conference session and is scheduled for Thursday, May 6 at 10 a.m. in room B.
“Europe is an important market for us as European cable, satellite and IPTV service providers increasingly focus on providing the best possible viewing experience in order to win and retain subscribers,” said Eric Conley, CEO of Mixed Signals. “The enhancements we have made to Sentry give service providers an important competitive edge by helping them to deliver programming free from video and audio errors that degrade subscribers’ viewing experience.”
About Mixed Signals
Mixed Signals’ industry-leading digital content monitoring solutions enable video service providers to proactively identify, diagnose and repair picture and audio quality errors that degrade the television viewing experience. Proven in deployments worldwide – including nine of the 10 largest U.S. cable television operators – Mixed Signals’ solutions utilize deep packet inspection techniques and other advanced monitoring capabilities to detect errors that competitive products often miss. In addition to ensuring the best possible quality of experience (QoE) for their subscribers, Mixed Signals’ solutions enable video service providers to increase uptime and reduce their operational expenses by eliminating the traditional labor-intensive and time-consuming process for troubleshooting video and audio errors.
For more information visit www.mixedsignals.com or call 310.227.8620.