Top-10 Cable Operator Ensures Superior Quality of Experience (QoE) for Subscribers with Mixed Signals’ Sentry
LOS ANGELES – MobilityWire® – May 10, 2010
Mixed Signals, the leading provider of digital content monitoring solutions, today announced that it has been chosen by Suddenlink Communications, a top-10 U.S. cable broadband provider serving approximately 1.3 million subscribers, to ensure optimal video quality for its customers in North Carolina, West Virginia, Missouri, Arkansas, Louisiana, Texas, Oklahoma, California and elsewhere.
“Our top priority has always been to provide our customers with outstanding products and service, which includes delivery of exceptional programming, free from audio and video errors,” said John Heintz, Director of Digital Video for Suddenlink. “Mixed Signals offers a premier solution that quickly identifies and helps to resolve complex video issues before our subscribers are affected. This allows us to ensure our viewers enjoy an exceptional quality of experience every time they tune in.”
Suddenlink investigated a variety of solutions to help ensure their subscribers’ quality of experience (QoE), and ultimately chose Mixed Signals’ solution because of its ability to monitor programming at the MPEG, IP and quality levels. This comprehensive and scalable monitoring enables Suddenlink to better manage its networks and more quickly identify the root cause of issues, such as tiling, video freeze, video black and the loss of single and multi-channel audio.
“The success Suddenlink has experienced with Mixed Signals’ content monitoring solution is further evidence of its dedication to providing outstanding customer service,” said Eric Conley, CEO of Mixed Signals. “In today’s market, ensuring exceptional service and reducing subscriber are crucial to reducing ongoing costs. With Sentry once again being deployed by a major cable operator, we see the industry demonstrating its commitment to guaranteeing quality of service.”
Mixed Signals’ S2E (Source to Edge) solution, which includes its Sentry and Medius products, can be easily deployed in all key locations of a cable network – from network operation centers (NOC), headends to hubs – enabling operators to comprehensively monitor content throughout their networks. The single rack unit (RU) form factor for all Mixed Signals’ products ensures easy deployment in even the smallest hubs, and their ability to be remotely managed eliminates the need for technicians to administer units installed in remote locations.
About Suddenlink Communications
Suddenlink Communications (suddenlink.com) is among the 10 largest cable broadband companies in the United States, supporting the information, communication and entertainment demands of approximately 1.3 million residential customers and thousands of commercial customers in Arkansas, California, Louisiana, Missouri, North Carolina, Oklahoma, Texas, West Virginia, and elsewhere. Suddenlink simplifies its customers’ lives through one call for support, one connection, and one bill for TV, Internet, phone, and other services.
The Mixed Signals S2E solution simplifies this process by providing the ability to consolidate and standardize hundreds of monitoring points from headends and hub sites into a single user interface for configuration, alerting, and reporting. S2E identifies actual subscriber impacting events and isolates problems quickly based on their location, time and the type of problem. A reduced mean time to detect and repair issues keeps Op Ex to an absolute minimum.
About Mixed Signals
Mixed Signals’ industry-leading digital content monitoring solutions enable video service providers to proactively identify, diagnose and repair picture and audio quality errors that degrade the television viewing experience. Proven in deployments worldwide – including nine of the 10 largest U.S. cable television operators – Mixed Signals’ solutions utilize deep packet inspection techniques and other advanced monitoring capabilities to detect errors that competitive products often miss. In addition to ensuring the best possible quality of experience (QoE) for their subscribers, Mixed Signals’ solutions enable video service providers to increase uptime and reduce their operational expenses by eliminating the traditional labor-intensive and time-consuming process for troubleshooting video and audio errors.
For more information visit www.mixedsignals.com or call 310.227.8620.
Follow MobilityWire news releases on Twitter:
Short URL for this post: http://mopr.us/cu