Zanaware Debuts HEalth Manager Service for Easy, Low-Cost Multi-Headend Device Backup, Recovery and Monitoring for Cable Operators

Low-Cost Multi-Headend Device Backup, Recovery and Monitoring for Cable Operators

Taylor, MichiganMobilityWire® – April 18, 2013

Zanaware Technologies, Inc. (, a provider of innovative solutions to complex multiple headend challenges, today unveiled HEalth Manager Service (Headend Health Manager Service), a groundbreaking cloud-based enhancement to the capabilities of its award-winning product, Auto Backr Pro.

Currently deployed among eight of North America’s largest cable operators, Auto Backr Pro is a first-of-its-kind solution enabling the automatic daily/weekly backup and restore of configuration files and databases from multiple headend devices, providing instant, seamless recovery from any system failure. Now starting at less than $300 a month, HEalth Manager offers cost-conscious operators an alternative to hardware purchase by providing Auto Backr Pro units which directly interface between multiple headend devices and Zanaware’s cloud servers. HEalth Manager saves operators valuable time by offering fully-automated security functions for up to four isolated networks simultaneously, including:

  • Automatic new device detection/configuration and updated profile inventory.
  • Daily backups of multiple headend devices, including set-top controllers, ad splicers, multiplexers, QAMs and encoders.
  • Real-time headend health monitoring via SNMP, syslogs and device traps.
  • Instant automated reports including system backups, multi-vendor software versions, redundant card/chassis switchover detection and more.

“With the success and reliability of Auto Backr Pro, we looked at how to offer an added level of convenience to headend backup and widespread disaster recovery, with a minimal impact on an operator’s OpEx,” said Jay Cox, president of Zanaware. “If you could save your company thousands of dollars and prevent the loss of valuable subscribers because of a major ad splicer outage for the price of a hamburger, would you do it? This is what we want to offer the whole industry.”

Zanaware offers pricing options for HEalth Manager starting at $299 per month or $3,200 per year (prepaid) for baselevel coverage of up to 50 headend devices, with additional 50-device expansion modules available. Unlimited cloud storage is included. Zanaware currently supports over 50 vendor devices from over 15 manufacturers. Per Zanaware’s standard warranty, all hardware supplied through HEalth Manager will be promptly repaired or replaced free of charge. For more information on the benefits of Zanaware’s new HEalth Manager Service, visit or email

About Zanaware
Zanaware’s intelligent and innovative products enable video service providers worldwide to tackle increasing network complexity. The company’s founders have more than 30 years of experience with both leading cable operators and cutting-edge equipment vendors, which uniquely positions Zanaware to address the complex needs of today’s networks. The company’s products are available worldwide through Zanaware’s reseller network including Mega Hertz in the U.S. and Incospec in Canada. Zanaware is privately held and based in Taylor, Michigan. For more information, visit or email Zanaware Sales at

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John Giddings
Phone: +1-650-245-2782


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